Sami Salem
DK • 11/19/2023
Absolutely ridiculous service
I was on my 2nd phase account and have opened a Short position the day before. Today when I woke up, I wanted to check how my current position was and then I put my phone down again. I stood up from my bed and went to the bathroom and soon after I checked my position again I realized at that moment that I opened a Long position 0.01 volume by mistake somehow while I was in my bed, so I quickly closed it again with a $0.29 loss, because I knew it wasn't allowed by their rules to open a position the opposite way while already having a position open. 3.5 hours later my account suddenly close with the reason "You have breached the reverse trading rule". So I reached out to support hoping they would understand what happen. I told them about that slightly mistake that does no harm to the portfolio. I tried to explain the best possibly way but in the end, they still didn't wanted to reactivate my account. I was really close to complete the 2nd phase, and this ridiculous mistake would not have happen if there was no minimum volume already set, but of course they have it on 0.01, so people are one single click away to do this mistake. I can't help but think that such a small mistake could have been avoided if there were safeguards in place, such as the ability to disable opening reverse positions when a position is already active.
