Steve
GB • 11/25/2023
A genuine mistake and poor customer service
Made a genuine mistake earlier & opened a second EURUSD position but pressed buy instead of sell. Closed it immediately with zero profit. Acc terminated (because of hedging rule) and no offer/help to reinstate. Asked a second question by email but didn’t even get a reply. Will find a different Prop firm with a better level of support and customer services. I understand there has to be rules but a quick review of the trades would show this was genuine.