I worked with them, took payouts too. But whenever I had a problem, they didn’t try to find a solution, they always had answers/excuses. I bought many accounts from them and didn’t have big complaints. But when I needed help 2–3 times, they didn’t help their loyal customer. They make giveaways, but when their long-time customer needs help, they are not helping.
I wrongly bought cTrader. Later I wanted to switch to MT5. I said this in live chat, but I didn’t see any answer and closed the chat. I checked my email for 3 hours, nothing happened. So I tried to use cTrader. I downloaded it, but I didn’t enter any username or password of my E8 account. I traded like I was in a cTrader demo. After 1 trade, I noticed it was connected to my E8 account and stopped trading immediately. My balance didn’t change significantly from that trade anyway.
When I contacted E8 support again, they said they couldn’t switch it because I had already made 1 trade. So I accepted it involuntarily. While trading, because of my own mistakes and because I couldn’t find the settings of cTrader properly, I lost my account in 10 minutes. I never blamed E8 when I lost using MT5 before. But this was mainly caused by being forced to use cTrader, so I told them I was a loyal customer and that I was seeking help from their company.
They said they could make a one-time exception at the beginning if I hadn’t made many trades. But at first they didn’t say this, they just said: “No, you already opened 1 trade, we can’t switch to MT5.” Anyway, they didn’t give any discount/help to a loyal customer about this situation.
After this, I asked for deletion of my account and they helped very well haha. The next day after I deleted it, they sent an email saying they were giving all Gibbs Club members a 50% discount, also giveaway accounts, etc. When I needed help, nobody cared. But just a few hours later they did this huge discount campaign. They make big gifts for random users, but not for their loyal customer who already spent a lot with them.
Today when I clicked Trustpilot, I decided to write this.
Do they pay your winnings? Yes, I can’t blame them for that. My biggest payout was $1000, and I made 2–3 payouts without problems. But I can’t comment about very big payouts because I didn’t experience that.
My main complaint is that they are not helpful when you have a problem. So I’m being honest and not giving 1 star — in my eyes, this is a 2-star company.
Gold spreads are only good thing i saw, oil spreads are not good. Also, trailing drawdown is a big trap. Don’t waste money on it, choose static plans in my opinion.
I worked with them, took payouts too. But whenever I had a problem, they didn’t try to find a solution, they always had answers/excuses. I bought many accounts from them and didn’t have big complaints. But when I needed help 2–3 times, they didn’t help their loyal customer. They make giveaways, but when their long-time customer needs help, they are not helping.
I wrongly bought cTrader. Later I wanted to switch to MT5. I said this in live chat, but I didn’t see any answer and closed the chat. I checked my email for 3 hours, nothing happened. So I tried to use cTrader. I downloaded it, but I didn’t enter any username or password of my E8 account. I traded like I was in a cTrader demo. After 1 trade, I noticed it was connected to my E8 account and stopped trading immediately. My balance didn’t change significantly from that trade anyway.
When I contacted E8 support again, they said they couldn’t switch it because I had already made 1 trade. So I accepted it involuntarily. While trading, because of my own mistakes and because I couldn’t find the settings of cTrader properly, I lost my account in 10 minutes. I never blamed E8 when I lost using MT5 before. But this was mainly caused by being forced to use cTrader, so I told them I was a loyal customer and that I was seeking help from their company.
They said they could make a one-time exception at the beginning if I hadn’t made many trades. But at first they didn’t say this, they just said: “No, you already opened 1 trade, we can’t switch to MT5.” Anyway, they didn’t give any discount/help to a loyal customer about this situation.
After this, I asked for deletion of my account and they helped very well haha. The next day after I deleted it, they sent an email saying they were giving all Gibbs Club members a 50% discount, also giveaway accounts, etc. When I needed help, nobody cared. But just a few hours later they did this huge discount campaign. They make big gifts for random users, but not for their loyal customer who already spent a lot with them.
Today when I clicked Trustpilot, I decided to write this.
Do they pay your winnings? Yes, I can’t blame them for that. My biggest payout was $1000, and I made 2–3 payouts without problems. But I can’t comment about very big payouts because I didn’t experience that.
My main complaint is that they are not helpful when you have a problem. So I’m being honest and not giving 1 star — in my eyes, this is a 2-star company.
Gold spreads are only good thing i saw, oil spreads are not good. Also, trailing drawdown is a big trap. Don’t waste money on it, choose static plans in my opinion.
