E8 Markets

Bought an account, did not show on Tradovate. Customer service was suppose to take care of it at 5am, Haven’t heard anything all day long.

Bought an account, did not show on Tradovate. Customer service was suppose to take care of it at 5am, Haven’t heard anything all day long.

Not bad at all but no great

Not bad at all but no great

In my two-and-a-half weeks as a customer of E8, I have found them to be impersonal, unresponsive, and uncaring. I have received 15 e-mails from E8 during that span. Not one contained the name of or was signed by a person. Last Tuesday, I drew down my challenge account past the drawdown limit and received a message that I found condescending, impersonal and uninformed with such comments as: "we regret to inform you"; "Remember that not every day is a winning day in trading"; "We believe in your potential". I responded to their cancellation with this: Thank you for your note. I have been struggling to get my EA, which runs successfully on TradingView when written in PineScript, translated into Python so that it runs successfully on TradeLocker. I was premature in launching it onto your platform—hence the excessive drawdown. I continue to work on the EA. Do you know of anyone or anything that can translate my PineScript into Python?? Also, when I signed up with E8, you had a special going (dedicated to the winner of your largest all-time payout) which offered to give me two tries to win the challenge for the price of one. Could you please verify that and if possible, reinstate me with TradeLocker for my second challenge. If not, please let me know how to purchase another challenge. Thanks— Three days have gone by and I have not received a response. Absent a reply, I was prepared to bite the bullet and buy a fresh challenge but I could not find the “retry button” they told me in my turndown letter to use. And when I tried to order a new challenge from the online interface, it was denied for no stated reason. I notified the company of this two days ago but once again, no response to date. To add insult to injury, it appears that in terminating my account, they also deleted all of the work I had done developing my Python code. In the course of my association with E8, I was never once asked “How is it going with TradeLocker?” However, two of their e-mails did urge me to report my experiences with E8 to TrustPilot. Why would they think that my experiences would cast positive light on their company?

In my two-and-a-half weeks as a customer of E8, I have found them to be impersonal, unresponsive, and uncaring. I have received 15 e-mails from E8 during that span. Not one contained the name of or was signed by a person. Last Tuesday, I drew down my challenge account past the drawdown limit and received a message that I found condescending, impersonal and uninformed with such comments as: "we regret to inform you"; "Remember that not every day is a winning day in trading"; "We believe in your potential". I responded to their cancellation with this: Thank you for your note. I have been struggling to get my EA, which runs successfully on TradingView when written in PineScript, translated into Python so that it runs successfully on TradeLocker. I was premature in launching it onto your platform—hence the excessive drawdown. I continue to work on the EA. Do you know of anyone or anything that can translate my PineScript into Python?? Also, when I signed up with E8, you had a special going (dedicated to the winner of your largest all-time payout) which offered to give me two tries to win the challenge for the price of one. Could you please verify that and if possible, reinstate me with TradeLocker for my second challenge. If not, please let me know how to purchase another challenge. Thanks— Three days have gone by and I have not received a response. Absent a reply, I was prepared to bite the bullet and buy a fresh challenge but I could not find the “retry button” they told me in my turndown letter to use. And when I tried to order a new challenge from the online interface, it was denied for no stated reason. I notified the company of this two days ago but once again, no response to date. To add insult to injury, it appears that in terminating my account, they also deleted all of the work I had done developing my Python code. In the course of my association with E8, I was never once asked “How is it going with TradeLocker?” However, two of their e-mails did urge me to report my experiences with E8 to TrustPilot. Why would they think that my experiences would cast positive light on their company?

Great customer service, answering quick and helping with whatever you need in minutes

Great customer service, answering quick and helping with whatever you need in minutes

Very good experience with E8 Markets so far. The evaluation process was smooth, rules were clear, and the support team responded professionally. I also appreciate that their risk team took time to verify traders properly through a live call process, which shows they care about maintaining a serious trading environment. Spreads and execution have been good from my experience, and overall the platform feels trustworthy and transparent compared to many other prop firms. Looking forward to continuing my journey with them

Very good experience with E8 Markets so far. The evaluation process was smooth, rules were clear, and the support team responded professionally. I also appreciate that their risk team took time to verify traders properly through a live call process, which shows they care about maintaining a serious trading environment. Spreads and execution have been good from my experience, and overall the platform feels trustworthy and transparent compared to many other prop firms. Looking forward to continuing my journey with them