I purchased a $200,000 Accelerated package, but things went wrong from the moment of payment.
-The invoice I received contained only “Item not found”, with no product name or specification. This makes the document unclear and, in my opinion, not legally usable.
-My order confirmation shows the correct product, but a different package with different conditions than what I purchased was linked to my account.
-My account was then closed based on rules that are not applicable to the package I bought.
-I demonstrated this with evidence, but my complaint was ignored.
-After my formal 24-hour deadline, there was no response at all.
When I look back at other customer experiences, I see that my situation unfortunately does not appear to be unique. There are multiple similar complaints about incorrect package assignment, unclear administration, and quick account closures. This confirms for me that there are structural problems within this company.
In summary:
-Incorrect product linked to my account
-Unclear/invalid invoice
-Contractual agreements not fulfilled
-Account closed based on incorrect conditions
-No response from customer service
-Many similar complaints from other users
Unfortunately, I am unable to upload screenshots of the invoice and purchase confirmation, even though they clearly show the issues described above.
I purchased a $200,000 Accelerated package, but things went wrong from the moment of payment.
-The invoice I received contained only “Item not found”, with no product name or specification. This makes the document unclear and, in my opinion, not legally usable.
-My order confirmation shows the correct product, but a different package with different conditions than what I purchased was linked to my account.
-My account was then closed based on rules that are not applicable to the package I bought.
-I demonstrated this with evidence, but my complaint was ignored.
-After my formal 24-hour deadline, there was no response at all.
When I look back at other customer experiences, I see that my situation unfortunately does not appear to be unique. There are multiple similar complaints about incorrect package assignment, unclear administration, and quick account closures. This confirms for me that there are structural problems within this company.
In summary:
-Incorrect product linked to my account
-Unclear/invalid invoice
-Contractual agreements not fulfilled
-Account closed based on incorrect conditions
-No response from customer service
-Many similar complaints from other users
Unfortunately, I am unable to upload screenshots of the invoice and purchase confirmation, even though they clearly show the issues described above.
Switzerland
