I’ve been trading with Crypto Fund Trader for a long time, and overall my experience has been very positive. The platform provides solid opportunities, and I’ve generally been satisfied with the service.
However, I recently encountered a frustrating issue: the drawdown on my account was calculated incorrectly. I reached out to support via email several times, explaining the situation in detail and providing plenty of evidence. Unfortunately, I received the same generic response each time — they insisted they were right without addressing my arguments or offering any proof.
Fortunately, when I mentioned the issue in the Telegram chat, Kevin stepped in. He took the time to listen, asked a few follow-up questions to fully understand the case, and forwarded it to another support team. Thanks to him, the issue was resolved within a day, and I was even granted a bonus as a gesture of goodwill.
Big thanks to Kevin for his professionalism and empathy. I truly hope the email support team will adopt a similar level of care and engagement. Despite this incident, I still view Crypto Fund Trader as a strong and mostly reliable platform.
I’ve been trading with Crypto Fund Trader for a long time, and overall my experience has been very positive. The platform provides solid opportunities, and I’ve generally been satisfied with the service.
However, I recently encountered a frustrating issue: the drawdown on my account was calculated incorrectly. I reached out to support via email several times, explaining the situation in detail and providing plenty of evidence. Unfortunately, I received the same generic response each time — they insisted they were right without addressing my arguments or offering any proof.
Fortunately, when I mentioned the issue in the Telegram chat, Kevin stepped in. He took the time to listen, asked a few follow-up questions to fully understand the case, and forwarded it to another support team. Thanks to him, the issue was resolved within a day, and I was even granted a bonus as a gesture of goodwill.
Big thanks to Kevin for his professionalism and empathy. I truly hope the email support team will adopt a similar level of care and engagement. Despite this incident, I still view Crypto Fund Trader as a strong and mostly reliable platform.
Switzerland
