Crypto Fund Trader closed my two $100,000 accounts, which I successfully passed through all the required phases and took live, despite not violating any trading rules.
I only purchased two $100,000 accounts from this firm, and I successfully passed both to live accounts. To my knowledge, I requested the largest payout of the season among 100K accounts.
After my withdrawal request, the email notifications stated, "We will process your request within the next 24-48 hours." However, my payment request was not finalized for a full 10 days. The delay in my payment and the lack of response to my messages exhausted my patience and caused significant inconvenience.
The situation worsened during the payment process due to misleading guidance and inconsistent communication from the agent responsible for organizing the required meeting. Inaccurate information was repeatedly provided, and meeting times were constantly changed. The failure to respond to my messages and this inconsistency eroded my trust, leaving me with the impression that the payment I had earned would not be sent.
The company finally processed my payment as a result of my persistent efforts and insistence. However, they closed my accounts on the grounds of alleged disrespect towards their agent, in a manner lacking transparency.
*Summary of my communication with the Crypto Fund Trader agent whom they claimed I disrespected:
First, the agent stated that the meeting scheduled for 19:00 would be postponed to 23:00.
I agreed to this and waited at my computer at 23:00.
However, when I sat at my computer at 18:55 to join the meeting, I saw the agent's email requesting a postponement and promptly replied at 18:59, agreeing to reschedule. Despite acknowledging receipt of my response, the agent claimed that I 'did not respond' and canceled the meeting, stating that he had also canceled his another task as a result.
When I tried to reorganize the meeting, the times were constantly changed, and conflicting information was provided. This inconsistent communication caused me significant frustration and a loss of trust.
This is my personal experience with Crypto Fund Trader. My only intention is to share my experience.
I have kept all email records and screenshots to support my claims and am happy to provide them to Trustpilot upon request.
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Update: Response to CFT's Reply
Thank you for your response. However, I find it surprising and unprofessional to see personal remarks such as "attitude of superiority" in your reply. Despite the significant delays, poor communication, and mismanagement on your part, I maintained respect and integrity in my comment.
My approach wasn’t a threat but a reaction from a customer frustrated by delays, lack of communication, and being left without any answers. If you had communicated properly and in time, managed the process transparently, and addressed your agent’s casual and inconsistent behavior, this situation wouldn’t have happened.
Rather than addressing the core issues I raised; 'such as your failure to handle the withdrawal process within the advertised timeframe and the unprofessional conduct of your agent 'you chose to deflect by making personal comments. This does not reflect the standards of a professional company.
I stand by my statements and the documented evidence I hold, which highlights the lack of transparency and fairness in your approach.
Considering that a company that ends every response with 'Best Regards,' it's truly ironic to see personal attacks and a condescending tone in replies. I hope you learn to demonstrate respect not just in words, but also in your actions and attitude. I once again urge you to reflect on your practices and address the legitimate feedback provided rather than resorting to unprofessional rhetoric.
Erce Arslan
Crypto Fund Trader closed my two $100,000 accounts, which I successfully passed through all the required phases and took live, despite not violating any trading rules.
I only purchased two $100,000 accounts from this firm, and I successfully passed both to live accounts. To my knowledge, I requested the largest payout of the season among 100K accounts.
After my withdrawal request, the email notifications stated, "We will process your request within the next 24-48 hours." However, my payment request was not finalized for a full 10 days. The delay in my payment and the lack of response to my messages exhausted my patience and caused significant inconvenience.
The situation worsened during the payment process due to misleading guidance and inconsistent communication from the agent responsible for organizing the required meeting. Inaccurate information was repeatedly provided, and meeting times were constantly changed. The failure to respond to my messages and this inconsistency eroded my trust, leaving me with the impression that the payment I had earned would not be sent.
The company finally processed my payment as a result of my persistent efforts and insistence. However, they closed my accounts on the grounds of alleged disrespect towards their agent, in a manner lacking transparency.
*Summary of my communication with the Crypto Fund Trader agent whom they claimed I disrespected:
First, the agent stated that the meeting scheduled for 19:00 would be postponed to 23:00.
I agreed to this and waited at my computer at 23:00.
However, when I sat at my computer at 18:55 to join the meeting, I saw the agent's email requesting a postponement and promptly replied at 18:59, agreeing to reschedule. Despite acknowledging receipt of my response, the agent claimed that I 'did not respond' and canceled the meeting, stating that he had also canceled his another task as a result.
When I tried to reorganize the meeting, the times were constantly changed, and conflicting information was provided. This inconsistent communication caused me significant frustration and a loss of trust.
This is my personal experience with Crypto Fund Trader. My only intention is to share my experience.
I have kept all email records and screenshots to support my claims and am happy to provide them to Trustpilot upon request.
---------------------------------------
Update: Response to CFT's Reply
Thank you for your response. However, I find it surprising and unprofessional to see personal remarks such as "attitude of superiority" in your reply. Despite the significant delays, poor communication, and mismanagement on your part, I maintained respect and integrity in my comment.
My approach wasn’t a threat but a reaction from a customer frustrated by delays, lack of communication, and being left without any answers. If you had communicated properly and in time, managed the process transparently, and addressed your agent’s casual and inconsistent behavior, this situation wouldn’t have happened.
Rather than addressing the core issues I raised; 'such as your failure to handle the withdrawal process within the advertised timeframe and the unprofessional conduct of your agent 'you chose to deflect by making personal comments. This does not reflect the standards of a professional company.
I stand by my statements and the documented evidence I hold, which highlights the lack of transparency and fairness in your approach.
Considering that a company that ends every response with 'Best Regards,' it's truly ironic to see personal attacks and a condescending tone in replies. I hope you learn to demonstrate respect not just in words, but also in your actions and attitude. I once again urge you to reflect on your practices and address the legitimate feedback provided rather than resorting to unprofessional rhetoric.
Erce Arslan
Switzerland
