tradeify

Declined my KYC without reasonable reason Update:Replyed the email but no response so far...

Declined my KYC without reasonable reason Update:Replyed the email but no response so far...

Stable and reliable firm

Stable and reliable firm

I am about to complete my second payout and I must say, the rules are fair and transparent. The dashboard helps one keep track of risk and the payouts are prompt.

I am about to complete my second payout and I must say, the rules are fair and transparent. The dashboard helps one keep track of risk and the payouts are prompt.

Customer service is amongst the worst in the industry. Taking whole weeks between interactions. If you email their support, you will get an AI response that puts in the ticket cue anyway. Pretty useless.

Customer service is amongst the worst in the industry. Taking whole weeks between interactions. If you email their support, you will get an AI response that puts in the ticket cue anyway. Pretty useless.

I went on Tradeify to purchase multiple accounts. The system showed only the ability to purchase a single account. I question the chat AI about this. I stated that I required help in purchasing multiple accounts. The AI stated that this was not possible. I was required to purchase each account individually. I made the initial purchase and returned to order the additional accounts. I was now offered the ability to purchase 5 accounts at a discount for bulk ordering. I questioned the AI again, asking why I had been misdirected and what could be done to help me complete the order of a total of 5 accounts at the discounted price. The AI now informed me there was no way for me to add the additional 4 accounts to get the offered discount cost for the purchase of 5 accounts. I was connected to a live agent. I asked one Q: " Can you review the chat?" This question was never answered. The agent requested my account data, and I provided it. The agent responded with a "canned" response about forwarding the issue and left the chat without ever answering the only question I had. Later on, a different issue, I was connected to a different agent who answered my questions and stayed with me to make sure that all of my concerns were heard. The 1st interaction showed little to no care for a new client. The 2nd interaction gave me a level of hope that someone did indeed care about customer service

I went on Tradeify to purchase multiple accounts. The system showed only the ability to purchase a single account. I question the chat AI about this. I stated that I required help in purchasing multiple accounts. The AI stated that this was not possible. I was required to purchase each account individually. I made the initial purchase and returned to order the additional accounts. I was now offered the ability to purchase 5 accounts at a discount for bulk ordering. I questioned the AI again, asking why I had been misdirected and what could be done to help me complete the order of a total of 5 accounts at the discounted price. The AI now informed me there was no way for me to add the additional 4 accounts to get the offered discount cost for the purchase of 5 accounts. I was connected to a live agent. I asked one Q: " Can you review the chat?" This question was never answered. The agent requested my account data, and I provided it. The agent responded with a "canned" response about forwarding the issue and left the chat without ever answering the only question I had. Later on, a different issue, I was connected to a different agent who answered my questions and stayed with me to make sure that all of my concerns were heard. The 1st interaction showed little to no care for a new client. The 2nd interaction gave me a level of hope that someone did indeed care about customer service