Gary Graham
GB • 3/18/2026
Excellent Support Experience with…
Excellent Support Experience with Tradeify I had an issue where I accidentally locked myself out of my Tradovate account due to a time zone miscalculation, which left me unable to trade during an important session. Naturally, I was concerned and reached out to Tradeify Support for assistance. Although the lockout couldn’t be reversed (as it was a user-activated security feature), I must say the support I received was excellent. The team responded professionally, and once Mridul joined the conversation, everything was clearly explained in a calm and respectful manner. Mridul took the time to walk me through exactly what had happened, why the lockout couldn’t be removed, and how the system works going forward. Even though the outcome wasn’t what I initially hoped for, I fully understood the reasoning and appreciated the transparency. Support was courteous, knowledgeable, and handled the situation with care — which goes a long way in this game where timing is everything. Thanks again to Mridul and the Tradeify team. Solid support experience all around. — Gary