Lucid Trading

WARNING to all traders: Critical platform execution failure. I am writing this review to warn the community about a major technical issue I experienced with Lucid/Tradovate and their unacceptable "support" policy. On May 8th, at 13:53:23, I was trading MNQ. I had an entry with an automated ATM strategy (OCO - Order Cancels Other). The price reached my Profit Target, but the system FAILED to cancel the Stop Loss. Both orders were filled in the EXACT same second. The Evidence: I have the official NinjaTrader Audit Log (CSV) which shows: Entry filled at 13:53:23. Target filled at 13:53:23. Stop Loss filled at 13:53:23 (instead of being cancelled). This technical error left me with an unintended short position of -13 contracts, which led to an "AutoLiq" and significant losses. The Response from Lucid: Support staff admitted they see the execution logs and understand the OCO logic failure. However, they refuse to adjust the account or reset it for free because: The failure was not "widespread" (it only happened to me, so they don't care). I don't have a "real-time video recording" of the incident. As a professional trader, I rely on Audit Logs, which are the legal source of truth in financial markets. Requiring a video to prove what their own server logs already confirm is a dishonest tactic to avoid accountability for their provider's (Tradovate) server malfunctions. If you value your capital and expect a platform where OCO orders actually work, be very careful. Lucid does not stand behind the technical integrity of their execution.

WARNING to all traders: Critical platform execution failure. I am writing this review to warn the community about a major technical issue I experienced with Lucid/Tradovate and their unacceptable "support" policy. On May 8th, at 13:53:23, I was trading MNQ. I had an entry with an automated ATM strategy (OCO - Order Cancels Other). The price reached my Profit Target, but the system FAILED to cancel the Stop Loss. Both orders were filled in the EXACT same second. The Evidence: I have the official NinjaTrader Audit Log (CSV) which shows: Entry filled at 13:53:23. Target filled at 13:53:23. Stop Loss filled at 13:53:23 (instead of being cancelled). This technical error left me with an unintended short position of -13 contracts, which led to an "AutoLiq" and significant losses. The Response from Lucid: Support staff admitted they see the execution logs and understand the OCO logic failure. However, they refuse to adjust the account or reset it for free because: The failure was not "widespread" (it only happened to me, so they don't care). I don't have a "real-time video recording" of the incident. As a professional trader, I rely on Audit Logs, which are the legal source of truth in financial markets. Requiring a video to prove what their own server logs already confirm is a dishonest tactic to avoid accountability for their provider's (Tradovate) server malfunctions. If you value your capital and expect a platform where OCO orders actually work, be very careful. Lucid does not stand behind the technical integrity of their execution.

All great!!

All great!!

Their rules are clear. They paid me quickly and easily. Love this Prop firm!

Their rules are clear. They paid me quickly and easily. Love this Prop firm!

Quick payout... Great dashboard

Quick payout... Great dashboard

I don't recommend them. They don't pay out money despite meeting all the conditions. Moreover, they haven't responded to my messages for weeks asking what's going on and why I'm not receiving my payment. Scammers! Beware of them. You'll waste a lot of time and be left with nothing.

I don't recommend them. They don't pay out money despite meeting all the conditions. Moreover, they haven't responded to my messages for weeks asking what's going on and why I'm not receiving my payment. Scammers! Beware of them. You'll waste a lot of time and be left with nothing.