The mobile app is way better than most other propfirms – smooth, clean, fast. I also liked their structure – 300k max allocation is solid.
I had several accounts, got funded, and already made a few payouts successfully. But later, during another payout request, I got an email from Risk Management saying I traded on the same IP as another person – with a timestamp and email I’ve never seen before (something like *****@arcor.de). Nobody else trades from my house. It made zero sense.
They said I broke T&Cs and that my accounts would be banned – I had 2x 50k funded and a 200k in phase 2. That was a LOT of capital gone. I contacted support, they gave me another chance, but canceled my 2.5k payout.
To be fair – I do understand their side too. From their perspective, they don’t know who I am or if I’m doing something shady. Maybe I’m running something illegal and they have to protect their business. I get that.
Still, it hit me hard. I was in a difficult situation and needed those funds badly. And unfortunately, during that period I was also in drawdown and ended up losing the accounts.
I took a break. Thought maybe they just didn’t want to pay me and used an excuse.
But I gave them another chance. Bought a 100k account, got funded again – but this time with fear. Real fear. I kept thinking: Will they pay me? Will they find another reason not to?
I requested a 5k payout on July 9, got an interview email on July 11, and booked it for July 15 – everything went smoothly, and I received the funds on July 17.
However, I still couldn’t trade. I contacted support, and they told me to wait patiently. Now it’s July 20, and I still don’t have access to my account. Hopefully it gets unlocked around the 21st or 22nd, but yeah… it’s been a long process.
Even though things weren’t always smooth, I still plan to buy a 200k account now to reach the full 300k max allocation and keep trading with them. Let’s see how it goes from here.
The mobile app is way better than most other propfirms – smooth, clean, fast. I also liked their structure – 300k max allocation is solid.
I had several accounts, got funded, and already made a few payouts successfully. But later, during another payout request, I got an email from Risk Management saying I traded on the same IP as another person – with a timestamp and email I’ve never seen before (something like *****@arcor.de). Nobody else trades from my house. It made zero sense.
They said I broke T&Cs and that my accounts would be banned – I had 2x 50k funded and a 200k in phase 2. That was a LOT of capital gone. I contacted support, they gave me another chance, but canceled my 2.5k payout.
To be fair – I do understand their side too. From their perspective, they don’t know who I am or if I’m doing something shady. Maybe I’m running something illegal and they have to protect their business. I get that.
Still, it hit me hard. I was in a difficult situation and needed those funds badly. And unfortunately, during that period I was also in drawdown and ended up losing the accounts.
I took a break. Thought maybe they just didn’t want to pay me and used an excuse.
But I gave them another chance. Bought a 100k account, got funded again – but this time with fear. Real fear. I kept thinking: Will they pay me? Will they find another reason not to?
I requested a 5k payout on July 9, got an interview email on July 11, and booked it for July 15 – everything went smoothly, and I received the funds on July 17.
However, I still couldn’t trade. I contacted support, and they told me to wait patiently. Now it’s July 20, and I still don’t have access to my account. Hopefully it gets unlocked around the 21st or 22nd, but yeah… it’s been a long process.
Even though things weren’t always smooth, I still plan to buy a 200k account now to reach the full 300k max allocation and keep trading with them. Let’s see how it goes from here.
Switzerland
