Hi Everyone,
I want to share my frustrating experience with this platform’s support function. The platform lags significantly, and there are slippages even on small lot trades. I suspect there’s an algorithm altering your entry slightly.
I encountered an issue with their app, where a trade was accidentally opened while I was scrolling. Unfortunately, this trade was in the opposite direction of my original position.
The trade size was 0.01 lot, the default size, not reflective of my actual trades. After receiving an email from support stating I breached the account due to reverse trading, I tried to explain there must be a misunderstanding. Here's what happened next:
Initially, the trade IDs they provided didn't match any of my trades.
Then, they sent me trade IDs from other traders' breached accounts without thoroughly checking.
They blamed me, stating it’s the trader's responsibility to ensure the mobile app doesn’t malfunction.
While there may be individuals trying to exploit the platform, honest, hardworking traders are just one malfunction away from losing their accounts. When this happens, don’t expect much help; you'll face an unprofessional team unwilling to investigate thoroughly.
If you choose to trade with this company and use the mobile app, be extremely careful! I don't want anyone to lose their account due to such issues.
Stay cautious, everyone.
EDIT...
let me say this again everyone, even for the app glitch they will blame you for something you didnt do. In real prop firms where they listen their traders, companies will re-evaluate your situation if this is a app glitch. As a prop firm your mission is to provide a platform where traders are able to perform their tasks not fail.
No matter what their reply is, their app is super glitch on mobile and sometimes when u click even your positions dont show up and u end up seeing several open positions couple minutes later. They did not ask for evidence nor do a through check up.
Their response is:
THe issue you described arises when the phone's RAM is overloaded due to multiple rapid clicks, causing the touch screen to register all those inputs simultaneously. To resolve this, we recommend restarting your phone. If the problem persists, please consider trading from a computer.
I use iphone 15pro max i don't think my mobile phone should be lagging using any apps provided in the market currently.
so obviously they know there is an issue with their app and not doing anything in order to be able to fix it.
I dont need to explain this any further their trustpilot rating obviously explains itself.
Hi Everyone,
I want to share my frustrating experience with this platform’s support function. The platform lags significantly, and there are slippages even on small lot trades. I suspect there’s an algorithm altering your entry slightly.
I encountered an issue with their app, where a trade was accidentally opened while I was scrolling. Unfortunately, this trade was in the opposite direction of my original position.
The trade size was 0.01 lot, the default size, not reflective of my actual trades. After receiving an email from support stating I breached the account due to reverse trading, I tried to explain there must be a misunderstanding. Here's what happened next:
Initially, the trade IDs they provided didn't match any of my trades.
Then, they sent me trade IDs from other traders' breached accounts without thoroughly checking.
They blamed me, stating it’s the trader's responsibility to ensure the mobile app doesn’t malfunction.
While there may be individuals trying to exploit the platform, honest, hardworking traders are just one malfunction away from losing their accounts. When this happens, don’t expect much help; you'll face an unprofessional team unwilling to investigate thoroughly.
If you choose to trade with this company and use the mobile app, be extremely careful! I don't want anyone to lose their account due to such issues.
Stay cautious, everyone.
EDIT...
let me say this again everyone, even for the app glitch they will blame you for something you didnt do. In real prop firms where they listen their traders, companies will re-evaluate your situation if this is a app glitch. As a prop firm your mission is to provide a platform where traders are able to perform their tasks not fail.
No matter what their reply is, their app is super glitch on mobile and sometimes when u click even your positions dont show up and u end up seeing several open positions couple minutes later. They did not ask for evidence nor do a through check up.
Their response is:
THe issue you described arises when the phone's RAM is overloaded due to multiple rapid clicks, causing the touch screen to register all those inputs simultaneously. To resolve this, we recommend restarting your phone. If the problem persists, please consider trading from a computer.
I use iphone 15pro max i don't think my mobile phone should be lagging using any apps provided in the market currently.
so obviously they know there is an issue with their app and not doing anything in order to be able to fix it.
I dont need to explain this any further their trustpilot rating obviously explains itself.