SK
US • 2/6/2026
Tradovate stability issues and unsatisfactory support service
I’ve been a customer since 2024, and this is the first serious issue I’ve experienced, which is why this situation has been especially disappointing. I opened ticket #74263297 regarding persistent platform freezing following the global outage. The issue involved the same trading platform used by multiple firms, and I provided screenshots showing that many other traders were experiencing identical problems at the same time. Support responses came roughly 24 hours apart and were written by a human, but they read like scripted replies and did not address any of the evidence I submitted. Each response stated the issue was outside the outage window, without acknowledging the screenshots or the ongoing platform instability. These were new accounts purchased on the same day, which was also my first day trading on them. Due to the platform freezing, orders were not visible or updating correctly. At one point, the platform suddenly caught up and multiple orders had gone through at once, opening several positions simultaneously and multiplying my losses. At this point, I am simply requesting a refund based on how this case — and similar cases — have been handled. I would prefer to resolve this amicably without escalation, but I am very disappointed with the lack of meaningful review of the evidence provided.
