Lucid Trading

No one was there to solve problem

No one was there to solve problem

I had heard great things about Lucid, so I invested heavily and opened multiple accounts, hoping for a smooth trading experience. Unfortunately, my experience has been the exact opposite. The platform repeatedly failed to execute my exit orders, causing unintended trades and hitting drawdown limits. Despite my detailed explanations and repeated requests for a test account to replicate the issue, support was dismissive and repeatedly refused to acknowledge the core problem. One representative, Daniel, was particularly unhelpful and rude, failing to understand or listen to my concerns even after nearly 90 minutes of chat. I opened another ticket with Gale and it was the same issue. They made me wait for over 40 minutes and just ended the chat after sending copy-pasted messages that did not address my concerns. I provided evidence, shared a Trustpilot review showing similar issues experienced by others, and pleaded for a refund or trade reversals but was met with company policy statements that essentially left me responsible for a platform malfunction I had no control over. This experience has left me frustrated and disappointed in Lucid Trading's unwillingness to support its customers and address genuine platform technical failures. I cannot recommend Lucid based on this treatment.

I had heard great things about Lucid, so I invested heavily and opened multiple accounts, hoping for a smooth trading experience. Unfortunately, my experience has been the exact opposite. The platform repeatedly failed to execute my exit orders, causing unintended trades and hitting drawdown limits. Despite my detailed explanations and repeated requests for a test account to replicate the issue, support was dismissive and repeatedly refused to acknowledge the core problem. One representative, Daniel, was particularly unhelpful and rude, failing to understand or listen to my concerns even after nearly 90 minutes of chat. I opened another ticket with Gale and it was the same issue. They made me wait for over 40 minutes and just ended the chat after sending copy-pasted messages that did not address my concerns. I provided evidence, shared a Trustpilot review showing similar issues experienced by others, and pleaded for a refund or trade reversals but was met with company policy statements that essentially left me responsible for a platform malfunction I had no control over. This experience has left me frustrated and disappointed in Lucid Trading's unwillingness to support its customers and address genuine platform technical failures. I cannot recommend Lucid based on this treatment.

If I could give a 0 star review, this would be a candidate. Lucid trading refused to reset my 4 lucid pro accounts that had built 3k in equity per account across all 4 accounts after a copy trading error with ProjectX entered multiple 50 and 100 contract orders on MGC back to back to back in seconds after I simply placed one order for 5 MGC, instantly blowing my 4 lucid pro 150K accounts, wiping out $12K in equity in seconds. When I asked support for help they dismissed me and told me there was nothing they can do and to deal with ProjectX. I reached out to projectX and I was ignored. I sent both Lucid & ProjectX the export of the trade orders which clearly show several 50 and 100 contract orders instantly being entered, impossible for a human to have completed these orders. That was not good enough and I was dismissed yet again. Now I'm screwed out of basically $12K + the cost of each account. I do not recommend Lucid, they will not take care of you if theres an issue with ProjectX platform out of your control that blows your accounts. I expected better service than this.

If I could give a 0 star review, this would be a candidate. Lucid trading refused to reset my 4 lucid pro accounts that had built 3k in equity per account across all 4 accounts after a copy trading error with ProjectX entered multiple 50 and 100 contract orders on MGC back to back to back in seconds after I simply placed one order for 5 MGC, instantly blowing my 4 lucid pro 150K accounts, wiping out $12K in equity in seconds. When I asked support for help they dismissed me and told me there was nothing they can do and to deal with ProjectX. I reached out to projectX and I was ignored. I sent both Lucid & ProjectX the export of the trade orders which clearly show several 50 and 100 contract orders instantly being entered, impossible for a human to have completed these orders. That was not good enough and I was dismissed yet again. Now I'm screwed out of basically $12K + the cost of each account. I do not recommend Lucid, they will not take care of you if theres an issue with ProjectX platform out of your control that blows your accounts. I expected better service than this.

I HAD MY STOP LOSS AT 800 BUT LOSS 2000

I HAD MY STOP LOSS AT 800 BUT LOSS 2000

Those are all my cards, and I didn't occupy anything. I just used several accounts in my name, and you didn't mention anything like this in your rules.

Those are all my cards, and I didn't occupy anything. I just used several accounts in my name, and you didn't mention anything like this in your rules.