Lucid Trading

Worst prop firm company going, no customer service won’t admit on outages just contradict themselves. Stay away stick to the bigger firms.

Worst prop firm company going, no customer service won’t admit on outages just contradict themselves. Stay away stick to the bigger firms.

After a lot of effort and several days of serious trading, I was close to reaching my target… and my account got blown due to platform/execution issues. The response I got was: “It’s not us.” What makes it worse is that after the Tradovate breakdown on February 4, 2026, many other prop firms/platforms restored impacted accounts. Lucid didn’t—my account simply disappeared, and my five days of work were wiped out. On top of that, I felt the customer service showed little to no concern about the situation from a trader’s perspective. I no longer want to trade with a prop firm whose environment can sabotage trade management and then push resets with exorbitant fees. I lost an entire workday for nothing, and it’s not the first time. Result: zero trust. I’m moving to a more reliable prop firm.

After a lot of effort and several days of serious trading, I was close to reaching my target… and my account got blown due to platform/execution issues. The response I got was: “It’s not us.” What makes it worse is that after the Tradovate breakdown on February 4, 2026, many other prop firms/platforms restored impacted accounts. Lucid didn’t—my account simply disappeared, and my five days of work were wiped out. On top of that, I felt the customer service showed little to no concern about the situation from a trader’s perspective. I no longer want to trade with a prop firm whose environment can sabotage trade management and then push resets with exorbitant fees. I lost an entire workday for nothing, and it’s not the first time. Result: zero trust. I’m moving to a more reliable prop firm.

Account got breach because of latency of the candlesticks and couldn't close out my trades on 04-02-2026. This is what the support says: Hi Emilio, Thank you for reaching out regarding the February 4th Tradovate outage. We've reviewed your account and unfortunately it does not qualify for restoration. Our records show that you did not have any open positions or active trades during the outage window (9:20 - 10:30 AM EST) that were negatively impacted. If you believe this is in error, please provide the specific account ID and details of the trades you believe were affected, and we'll take another look. Thank you for your understanding. I got defintly loses between this timeframe. They just lying I seen the proof and still wouldn't restore my account. It's so annoying that because of issues of the platform the customer get rigged off.

Account got breach because of latency of the candlesticks and couldn't close out my trades on 04-02-2026. This is what the support says: Hi Emilio, Thank you for reaching out regarding the February 4th Tradovate outage. We've reviewed your account and unfortunately it does not qualify for restoration. Our records show that you did not have any open positions or active trades during the outage window (9:20 - 10:30 AM EST) that were negatively impacted. If you believe this is in error, please provide the specific account ID and details of the trades you believe were affected, and we'll take another look. Thank you for your understanding. I got defintly loses between this timeframe. They just lying I seen the proof and still wouldn't restore my account. It's so annoying that because of issues of the platform the customer get rigged off.

There was a error of a order not being able to execute I contacted customer service and also sent a photo explaining what has happened, as a agent arrived he sent me a email of some type of company copy and paste paragraph when I was not present did not even give me a chance to respond and prove my self that I was not at the wrong and closed my ticket immediately

There was a error of a order not being able to execute I contacted customer service and also sent a photo explaining what has happened, as a agent arrived he sent me a email of some type of company copy and paste paragraph when I was not present did not even give me a chance to respond and prove my self that I was not at the wrong and closed my ticket immediately

I run different strategies and had give them easily 10k. I had an account about to get a payout with 13k in profits after 60 days of trading. When it got close to payout they found a hedging violation and wiped the gains. I tried to explain and told them I fixed the issue and it won't happen again. The gain resulted in 2.6k profit for that day. I explained to them, but they didn't seem to even read my emails. Just said decision was final. I do appreciate they opened up another account though, even though it was suspect.

I run different strategies and had give them easily 10k. I had an account about to get a payout with 13k in profits after 60 days of trading. When it got close to payout they found a hedging violation and wiped the gains. I tried to explain and told them I fixed the issue and it won't happen again. The gain resulted in 2.6k profit for that day. I explained to them, but they didn't seem to even read my emails. Just said decision was final. I do appreciate they opened up another account though, even though it was suspect.