My experience with Lucid / Tradovate support today was very disappointing.
I opened a trade on NQM6 with a bracket/OCO order. My account was around $51,700, and the bracket was set with a stop loss of around -$80 and a take profit around +$300.
At 01:34:09, during a volume spike, the trade went far beyond the stop loss I had placed. The main issue is not simply that I lost more than expected. The issue is that after the spike, the trade did not stop at all. It did not stop around -$80, it did not even stop around -$1.3k, and I had to close it manually.
I asked support to check the actual order logs and confirm whether the stop was active before the spike, whether it was cancelled or removed, when it triggered, what the stop price was, and why the trade kept running without stopping.
The answer I received was basically that the volume spike did not liquidate the account and that the later losses were caused by trades after the spike due to heavy sizing. Later, they said all activity was validated and no platform issue was found.
For me, that does not address the real problem. The real question is why the original bracket stop, set around -$80, did not execute or protect the trade. If the stop was active and working correctly, the trade should not have continued running until I manually closed it.
A proper response should include a clear execution breakdown: stop active or not, stop price, trigger time, trigger price, fill price, and whether it was slippage, liquidity, data feed, or a platform/OCO issue.
Instead, the response felt like it avoided the actual bracket/OCO stop issue and focused only on the trades after the spike. This does not seem right.
My experience with Lucid / Tradovate support today was very disappointing.
I opened a trade on NQM6 with a bracket/OCO order. My account was around $51,700, and the bracket was set with a stop loss of around -$80 and a take profit around +$300.
At 01:34:09, during a volume spike, the trade went far beyond the stop loss I had placed. The main issue is not simply that I lost more than expected. The issue is that after the spike, the trade did not stop at all. It did not stop around -$80, it did not even stop around -$1.3k, and I had to close it manually.
I asked support to check the actual order logs and confirm whether the stop was active before the spike, whether it was cancelled or removed, when it triggered, what the stop price was, and why the trade kept running without stopping.
The answer I received was basically that the volume spike did not liquidate the account and that the later losses were caused by trades after the spike due to heavy sizing. Later, they said all activity was validated and no platform issue was found.
For me, that does not address the real problem. The real question is why the original bracket stop, set around -$80, did not execute or protect the trade. If the stop was active and working correctly, the trade should not have continued running until I manually closed it.
A proper response should include a clear execution breakdown: stop active or not, stop price, trigger time, trigger price, fill price, and whether it was slippage, liquidity, data feed, or a platform/OCO issue.
Instead, the response felt like it avoided the actual bracket/OCO stop issue and focused only on the trades after the spike. This does not seem right.
