Lucid Trading

WARNING to all traders: Critical platform execution failure. I am writing this review to warn the community about a major technical issue I experienced with Lucid/Tradovate and their unacceptable "support" policy. On May 8th, at 13:53:23, I was trading MNQ. I had an entry with an automated ATM strategy (OCO - Order Cancels Other). The price reached my Profit Target, but the system FAILED to cancel the Stop Loss. Both orders were filled in the EXACT same second. The Evidence: I have the official NinjaTrader Audit Log (CSV) which shows: Entry filled at 13:53:23. Target filled at 13:53:23. Stop Loss filled at 13:53:23 (instead of being cancelled). This technical error left me with an unintended short position of -13 contracts, which led to an "AutoLiq" and significant losses. The Response from Lucid: Support staff admitted they see the execution logs and understand the OCO logic failure. However, they refuse to adjust the account or reset it for free because: The failure was not "widespread" (it only happened to me, so they don't care). I don't have a "real-time video recording" of the incident. As a professional trader, I rely on Audit Logs, which are the legal source of truth in financial markets. Requiring a video to prove what their own server logs already confirm is a dishonest tactic to avoid accountability for their provider's (Tradovate) server malfunctions. If you value your capital and expect a platform where OCO orders actually work, be very careful. Lucid does not stand behind the technical integrity of their execution.

WARNING to all traders: Critical platform execution failure. I am writing this review to warn the community about a major technical issue I experienced with Lucid/Tradovate and their unacceptable "support" policy. On May 8th, at 13:53:23, I was trading MNQ. I had an entry with an automated ATM strategy (OCO - Order Cancels Other). The price reached my Profit Target, but the system FAILED to cancel the Stop Loss. Both orders were filled in the EXACT same second. The Evidence: I have the official NinjaTrader Audit Log (CSV) which shows: Entry filled at 13:53:23. Target filled at 13:53:23. Stop Loss filled at 13:53:23 (instead of being cancelled). This technical error left me with an unintended short position of -13 contracts, which led to an "AutoLiq" and significant losses. The Response from Lucid: Support staff admitted they see the execution logs and understand the OCO logic failure. However, they refuse to adjust the account or reset it for free because: The failure was not "widespread" (it only happened to me, so they don't care). I don't have a "real-time video recording" of the incident. As a professional trader, I rely on Audit Logs, which are the legal source of truth in financial markets. Requiring a video to prove what their own server logs already confirm is a dishonest tactic to avoid accountability for their provider's (Tradovate) server malfunctions. If you value your capital and expect a platform where OCO orders actually work, be very careful. Lucid does not stand behind the technical integrity of their execution.

I don't recommend them. They don't pay out money despite meeting all the conditions. Moreover, they haven't responded to my messages for weeks asking what's going on and why I'm not receiving my payment. Scammers! Beware of them. You'll waste a lot of time and be left with nothing.

I don't recommend them. They don't pay out money despite meeting all the conditions. Moreover, they haven't responded to my messages for weeks asking what's going on and why I'm not receiving my payment. Scammers! Beware of them. You'll waste a lot of time and be left with nothing.

This platform is the most rigged, scamming platform ever. They will let you have 1 great profit day and then the rest thry chase your stop loss, no matter the strategy you use, bias, and candle price actions does not at all outcome of their reading. It could be confirmation that it is a for sure rocket up and then bam. Lower low of all time. It's data rigged. Period. Waste of money. And there are rumors if you are profitable and follow the so called "consistency rules" They ban your account before you can even get a payout or graduate.-0 stars. I'm about to blow my 3rd account even after I have done everything right. They are data tracking scammers to see who places sells and who buys.And hits your SL before you even blink

This platform is the most rigged, scamming platform ever. They will let you have 1 great profit day and then the rest thry chase your stop loss, no matter the strategy you use, bias, and candle price actions does not at all outcome of their reading. It could be confirmation that it is a for sure rocket up and then bam. Lower low of all time. It's data rigged. Period. Waste of money. And there are rumors if you are profitable and follow the so called "consistency rules" They ban your account before you can even get a payout or graduate.-0 stars. I'm about to blow my 3rd account even after I have done everything right. They are data tracking scammers to see who places sells and who buys.And hits your SL before you even blink

I rarely leave reviews like this, especially for a firm I genuinely respected and believed in. First of all, I want to say that I respect Lucid Trading, their vision, and what they are trying to build. Their rules are honestly some of the most impressive and trader-friendly I’ve seen in recent years, which is part of why I decided to work with them and even became a funded trader with the firm. However, I also believe in transparency, and people deserve to know when things are handled unfairly. Recently, I experienced what I can only describe as a very unfair and unjust interaction with Lucid’s customer support system. The issue itself was originally caused by a mistake on Lucid’s side, yet it was handled extremely poorly. I was speaking with Yggy specifically, and what should have been a normal, respectful conversation turned into a completely unprofessional experience. Not once, but twice, I was cut off mid-conversation. The attitude shown came across as angry, dismissive, and lacking genuine care or professionalism. For a company operating in this space, especially one with such a strong reputation, that level of customer care is disappointing and concerning. What worries me even more is this: if this is how a funded trader is treated while trying to resolve an issue, then how are evaluation traders being treated behind the scenes? I’m not writing this out of hate. I still believe Lucid has potential and I still acknowledge the positives about the firm. But based on my personal experience, I can honestly say their customer care system feels unreliable, poor, and not something traders can fully trust when real problems arise. This review is simply an honest account of my experience so others can make informed decisions. Before overly committing to this otherwise promising firm, I would strongly advise people to think twice and carefully consider the support side of the business as well.

I rarely leave reviews like this, especially for a firm I genuinely respected and believed in. First of all, I want to say that I respect Lucid Trading, their vision, and what they are trying to build. Their rules are honestly some of the most impressive and trader-friendly I’ve seen in recent years, which is part of why I decided to work with them and even became a funded trader with the firm. However, I also believe in transparency, and people deserve to know when things are handled unfairly. Recently, I experienced what I can only describe as a very unfair and unjust interaction with Lucid’s customer support system. The issue itself was originally caused by a mistake on Lucid’s side, yet it was handled extremely poorly. I was speaking with Yggy specifically, and what should have been a normal, respectful conversation turned into a completely unprofessional experience. Not once, but twice, I was cut off mid-conversation. The attitude shown came across as angry, dismissive, and lacking genuine care or professionalism. For a company operating in this space, especially one with such a strong reputation, that level of customer care is disappointing and concerning. What worries me even more is this: if this is how a funded trader is treated while trying to resolve an issue, then how are evaluation traders being treated behind the scenes? I’m not writing this out of hate. I still believe Lucid has potential and I still acknowledge the positives about the firm. But based on my personal experience, I can honestly say their customer care system feels unreliable, poor, and not something traders can fully trust when real problems arise. This review is simply an honest account of my experience so others can make informed decisions. Before overly committing to this otherwise promising firm, I would strongly advise people to think twice and carefully consider the support side of the business as well.

Terrible teriible slippage speaking from first hand experience. I have traded with many futures firms and received payouts but let me tell you, the trading conditions here are definitely not worth it. I'm not satisfied with the quality of trade execution on the Tradovate Tradingview platform integration. It is slow, laggy and erroneous. I spoke to others and was told even on the platforms such as Tradesea, the slippage is crazy. I escaped CFD firms for futures only to be greeted with the same manipulated conditions I was running away from. I requested a refund and the chat support threatened me with a ban if I open a chargeback claim for false advertising and simply for raising this issue. That alone speaks volume. I have documented proof of everything. My critique is it should not be offered as an option nor advertised until it is stable and reliable.

Terrible teriible slippage speaking from first hand experience. I have traded with many futures firms and received payouts but let me tell you, the trading conditions here are definitely not worth it. I'm not satisfied with the quality of trade execution on the Tradovate Tradingview platform integration. It is slow, laggy and erroneous. I spoke to others and was told even on the platforms such as Tradesea, the slippage is crazy. I escaped CFD firms for futures only to be greeted with the same manipulated conditions I was running away from. I requested a refund and the chat support threatened me with a ban if I open a chargeback claim for false advertising and simply for raising this issue. That alone speaks volume. I have documented proof of everything. My critique is it should not be offered as an option nor advertised until it is stable and reliable.