Laurent S
FR • 3/21/2026
Bad support, bad tools (for now), bad rules
As many in the Discord chat (a place for retarded teenagers which does not help though, where the CEO likes to unravel instead of focusing on the seemingly numerous issues of his company), I faced an undue hedging violation sanction, simply due to a (much too common) glitch in the Motive Wave trade copier having lasted around 1 minute, which erased a large winning day and lead me to lose my accounts a few days later. Support did not want to sudy the matter, they keep closing tickets without providing any clear answer to any sort of question, and seem to have a hard time just reading documents and have poor knowledge (of futures trading in general for some, and for other issues the lack of clear firm level policy stance seems to blame). This type of sanction is badly thought out (erasing all gains, not just the ones generated by the factual violation, which can hardly escape their automated monitoring) and just aimed in the trader's disfavour, without any sense of responsibility for their partner platforms. I posted complaints in the Discord too, one directly against the CEO which I qualified as a « teenager », and some days after I strangely got blocked by the age verification procedure of Discord, which was supposed to happen only many months later in the year in my country, a quite stubborn procedure I must say (I have had to send them 3 times the same selfie and the jury is still out to assess if my 40ish face looks like 15 lol)... do my struggles with LT have anything to see with that Discord blockage ? Seems far fetched (but maybe just my using the word teenager would have triggered a flag). I am not decided yet whether to continue with LT, I am quite angry at them and Motive Wave, but trader and prop are at opposing interests until live, I should look for revenge in the form of payout at their expense, but this comment and previous interaction with support and Discord raises the risk of abusive denial, plus neither MW nor Tradesea seem reliable tools at this date, and support is so bad... Finally I can say I have been at TopStep and Bulenox before, and support and the overall experience (including much more mature Discord chat for TopStep) were far better there.