Jonathan T
IE • 4/3/2026
I would suggest firstly that their support actually investigate the issues customers are expelling to them and not just fob you off with some generic answer
I would suggest firstly that their staff are trained better, I started the chat with support this morning around 9am GMT it took two hours for their support team to come back with a generic "you hit your daily loss limit". They simply either did not understand what I was explaining or more than likely their simply don't care they have your money. However, I like transparency so I'm going to share my experience with you all. Yesterday 2/4/26 I attempted to place a trade on EMini NQ, it was rejected message stated you need to contact support to increase your limit if you wish. weirdly I hadn't placed a trade there was no notification in trading view or Tradovate. I attempted a second time, same error and a third time same error. I logged into my account and it said "done for the day" right I contacted support and enquired and they told me I'd hit my DLL, I left it and waited for it to update on the system. My balance was -2844. So today 3/4/26 I contacted support to inform them that I had tried to place the trade, it didn't go through and tried three times in total, I spent two hours on the chat and I will share here if asked for it. They have been having problems with their systems this week.My advice to you is save your money and look at other firms.