Update: They are even lying in their reply, do not trust this firm.
I reached out to support multiple times with questions regarding my account, Nick, Bhadmus, Timothy, deflected and avoided answering my questions which resulted in my account being revoked. When I reached out again to amend this I was continuously lied to regarding the support I received.
Timothy refused to allow me to speak to the manager until maybe 4 times of asking. When I finally got in contact with the manager, Maddie, she pasted the information I was originally seeking before they revoked and deleted my active and in profit trading account.
I paid for my account to be reset a mere 7 days ago, put in 7 days of trading, they deleted the account and refused to make it right and asserted that the very very poor support I received was my own fault.
I was asked to provide a solution (apparently it's the customers duty to come up with this?), to which I asked for a refund of the last payment I made, a measly $20 or so, this was rejected. The level of rudeness I received from some of the support agents is just the cherry on top.
I am highly convinced the existing ratings of this platform is fake, paid for, or both. They even asked me to leave a review after providing me support that ultimately led to the scam of revoking my account.
Unless you want to tread on egg shells I would not recommend using this platform in the slightest there are far far better platforms to use that provide much better support, STAY AWAY !
Update:
"This was not a manual action taken by support, nor was it related to any specific support interaction.", I had specifically contacted the support to confirm whether I needed the subscription active, my questions were deflected and avoided, the cancellation was DIRECTLY RELATED TO A SPECIFIC SUPPORT CONVERSATION, the continuous lies regarding this situation is disgusting and you should be ashamed of yourselves.
I reached out to your support the very same day I cancelled after mentioning that my account was active, my exact words were "I am curious whether I need this subscription active" to which your support had deflected and avoided my concerns, the very same day I cancelled the subscription given that I had reached out to confirm whether it was necessary, your claim of it not being related to a conversation with support is LIES and you know it.
Use this platform if you want to be consistently gaslighted I guess.
I have all the chat logs. Take responsibility for your absolutely abysmal support agents who will happily deflect and avoid questions, which appears to me to be designed that way so you make more money, of course you won't admit it.
I've used around 7 different prop firms and this is BY FAR THE WORST and MOST UNTRUSTWORTHY, do not waste your time with this crap, use the main ones.
Update: They are even lying in their reply, do not trust this firm.
I reached out to support multiple times with questions regarding my account, Nick, Bhadmus, Timothy, deflected and avoided answering my questions which resulted in my account being revoked. When I reached out again to amend this I was continuously lied to regarding the support I received.
Timothy refused to allow me to speak to the manager until maybe 4 times of asking. When I finally got in contact with the manager, Maddie, she pasted the information I was originally seeking before they revoked and deleted my active and in profit trading account.
I paid for my account to be reset a mere 7 days ago, put in 7 days of trading, they deleted the account and refused to make it right and asserted that the very very poor support I received was my own fault.
I was asked to provide a solution (apparently it's the customers duty to come up with this?), to which I asked for a refund of the last payment I made, a measly $20 or so, this was rejected. The level of rudeness I received from some of the support agents is just the cherry on top.
I am highly convinced the existing ratings of this platform is fake, paid for, or both. They even asked me to leave a review after providing me support that ultimately led to the scam of revoking my account.
Unless you want to tread on egg shells I would not recommend using this platform in the slightest there are far far better platforms to use that provide much better support, STAY AWAY !
Update:
"This was not a manual action taken by support, nor was it related to any specific support interaction.", I had specifically contacted the support to confirm whether I needed the subscription active, my questions were deflected and avoided, the cancellation was DIRECTLY RELATED TO A SPECIFIC SUPPORT CONVERSATION, the continuous lies regarding this situation is disgusting and you should be ashamed of yourselves.
I reached out to your support the very same day I cancelled after mentioning that my account was active, my exact words were "I am curious whether I need this subscription active" to which your support had deflected and avoided my concerns, the very same day I cancelled the subscription given that I had reached out to confirm whether it was necessary, your claim of it not being related to a conversation with support is LIES and you know it.
Use this platform if you want to be consistently gaslighted I guess.
I have all the chat logs. Take responsibility for your absolutely abysmal support agents who will happily deflect and avoid questions, which appears to me to be designed that way so you make more money, of course you won't admit it.
I've used around 7 different prop firms and this is BY FAR THE WORST and MOST UNTRUSTWORTHY, do not waste your time with this crap, use the main ones.