Funded Futures Family

Frustrating experience and currently unable to get a response from support. Had an account and just got it to pass an evaluation on Friday. Before closing time that account suddenly closed, no warning, couldn't log in or reset my password, no error code. Just gone. I contacted support at that time and was told that nothing was wrong, they were doing maintenance on the whole system and it would be unavailable for 24 hours. I was a little skeptical at the time because I had lost access well before when futures would usually close (415p est). I shrugged it off because the support person seemed really confident, but I should have listened to myself because I still don't have access to the account and still can't reset the password either. Tried to contact support again and have now been staring at the a message saying "our usual reply time under 3 minutes" for nearly an hour. Edit: you can see the company reply below. Actually I wasn't notified of the reason per se. I just got a message saying "Unfortunately, it has come to our attention that your access to our platform will no longer be possible" and "Please be advised that this ban will not be lifted, as the consequences are irreversible." So after a long wait for any reply from support, I have still no clear idea of what happened and no opportunity for resolution. As I mentioned in my original review this all happened right after I passed my first evaluation with this company. One additional element to add, after I posted my review I got this message from Trustpilot: "fundedfuturesfamily.com has flagged your review for containing defamatory content."

Frustrating experience and currently unable to get a response from support. Had an account and just got it to pass an evaluation on Friday. Before closing time that account suddenly closed, no warning, couldn't log in or reset my password, no error code. Just gone. I contacted support at that time and was told that nothing was wrong, they were doing maintenance on the whole system and it would be unavailable for 24 hours. I was a little skeptical at the time because I had lost access well before when futures would usually close (415p est). I shrugged it off because the support person seemed really confident, but I should have listened to myself because I still don't have access to the account and still can't reset the password either. Tried to contact support again and have now been staring at the a message saying "our usual reply time under 3 minutes" for nearly an hour. Edit: you can see the company reply below. Actually I wasn't notified of the reason per se. I just got a message saying "Unfortunately, it has come to our attention that your access to our platform will no longer be possible" and "Please be advised that this ban will not be lifted, as the consequences are irreversible." So after a long wait for any reply from support, I have still no clear idea of what happened and no opportunity for resolution. As I mentioned in my original review this all happened right after I passed my first evaluation with this company. One additional element to add, after I posted my review I got this message from Trustpilot: "fundedfuturesfamily.com has flagged your review for containing defamatory content."

Dear FFF, Thank you for refunding me the overcharge from 100k account. 389$ arrived in my bank account on a Saturday being 2 days after the charge. Thanks. I am sorry made several tickets. I am sorry I expressed stuff went against your policy. I genuinely had tradovate issues and was angry from the start because of the overcharge. I’m on a budget and happy the refund did not take 3-5 days like you guys said before. It was actually faster. Surprised positively. I was copy trading 4 STF 100k accounts and could not flatten. The support that was helping me has not given me any feedback on tradovate problems I had. Since the tradovate update it has been buggy. I would appreciate if you could look into this for me. I’m not sure who was helping me regarding the situation. Update. FFF does not agree with my Tradovate error. I have proof. I could not flatten. For some reason FFF is not telling me any technical issues regarding the incident. FFF does not seem interested in my situation. I Paid FFF 840 USD. Very frustrating to see this reaction.

Dear FFF, Thank you for refunding me the overcharge from 100k account. 389$ arrived in my bank account on a Saturday being 2 days after the charge. Thanks. I am sorry made several tickets. I am sorry I expressed stuff went against your policy. I genuinely had tradovate issues and was angry from the start because of the overcharge. I’m on a budget and happy the refund did not take 3-5 days like you guys said before. It was actually faster. Surprised positively. I was copy trading 4 STF 100k accounts and could not flatten. The support that was helping me has not given me any feedback on tradovate problems I had. Since the tradovate update it has been buggy. I would appreciate if you could look into this for me. I’m not sure who was helping me regarding the situation. Update. FFF does not agree with my Tradovate error. I have proof. I could not flatten. For some reason FFF is not telling me any technical issues regarding the incident. FFF does not seem interested in my situation. I Paid FFF 840 USD. Very frustrating to see this reaction.

I had requested a payout, around March and told me it was denied because I had two user accounts however, I requested IP address and and other information proving I indeed had two user profiles when in reality turn out to be on, Tory got annoyed of me messaging, so he responded with a deal, where they would give me two options, one was pay me $10,000 and refund $2,500 and the rest was for a live account, or options two was get $15,000 and banned and unable to trade with them. I took option one thinking they would be honoring the live account with the extra funds. I did receive $10,000 and $2,500 as refunds and the rest of the remaining money just lost it, I was not the only person who had the same scenario other had the same issue experienced.

I had requested a payout, around March and told me it was denied because I had two user accounts however, I requested IP address and and other information proving I indeed had two user profiles when in reality turn out to be on, Tory got annoyed of me messaging, so he responded with a deal, where they would give me two options, one was pay me $10,000 and refund $2,500 and the rest was for a live account, or options two was get $15,000 and banned and unable to trade with them. I took option one thinking they would be honoring the live account with the extra funds. I did receive $10,000 and $2,500 as refunds and the rest of the remaining money just lost it, I was not the only person who had the same scenario other had the same issue experienced.

Horrible company. I dont recommend them. My account reset wouldn't work had to contact them. Account resets are just a simple thing after renewal

Horrible company. I dont recommend them. My account reset wouldn't work had to contact them. Account resets are just a simple thing after renewal

Absolutely horrendous. They have a vague list of rules and policies that leave a lot of room for interpretation and they do this to deny your payouts whenever they get a chance. DO NOT USE! After passing the challenge in 1 day, I had to fail and cancel my account on purpose just so wouldnt go through all their headache. Asked them to give me a further elaboration of their policies and they said that the enquiry will be escalated to higher management. This clearly means they never had to go through this before, meaning they never had people asking to clarify their vague policies. Terrible.

Absolutely horrendous. They have a vague list of rules and policies that leave a lot of room for interpretation and they do this to deny your payouts whenever they get a chance. DO NOT USE! After passing the challenge in 1 day, I had to fail and cancel my account on purpose just so wouldnt go through all their headache. Asked them to give me a further elaboration of their policies and they said that the enquiry will be escalated to higher management. This clearly means they never had to go through this before, meaning they never had people asking to clarify their vague policies. Terrible.