The people at E8 have no empathy whatsoever. I started with E8 in January 2025 by a recommendation from a friend. I bought two $100k challenges, was able to pass both phases. So, what I had to do was interview. Before I could interview, I had a family emergency, I was not able to log on for about a month.
You see I am the caregiver and sole provider to my mother as well as my uncle. My mother has dementia; my uncle has heart issues. During this time frame my mother suffered a double mild stroke. I was dealing with the hospital, various doctors, since my mother cannot communicate, I had to be at the hospital and on call. During this time E8 decided to close my accounts. I found this out by I/M not by email. Funny, I get all types of advertisements by e-mail not by I/M. I was able to I/M them to see if they would pause my accounts. They reinstated them on the E-8 dashboard. My buddy Paul told me I should set up a conference call with them to explain everything that was going on with my mother since I had not been on their platform for a month or 6 weeks. “You should ask them to pause your accounts. Another one of my friends did that”.
I set up a conference call for Friday at 6:30 am before I had to take my uncle in for his heart echocardiogram tests that day. I spoke with Matthew in Support, I explained my situation, which I thought he understood why I made the appointment. We spoke about my 30 plus years of trading experience, my trading class experience, what type of trading I have done, past and present. Then in the last 5 minutes of the conference call he set up a trading account. I said I wasn’t ready for this interview; I wanted to call in to explain why I would like to put my accounts in a Pause status. Matthew asked me to place a trade, place a stop loss, what do I use to chart. I provided my partial trading plan, along with my risk factors I use with my own money. Then Matthew said Well this interview is over, I asked what about putting my accounts on pause, this is what I wanted to speak about and to explain, that I have been dealing with family issues over the last month, when my head is not in the game, I do not trade. You will receive an email from us later today. Two days later and I had to be the one who asked. Here is the email I received.
Our internal Risk Management Team has thoroughly reviewed the conducted video call and came to the following conclusions. Despite our best efforts, you failed to perform the most basic tasks that our traders are required to do. You showed no familiarity whatsoever with our trading environment and were not able to navigate your dashboard, trading platform, and connect to a trading account.
Furthermore, despite your best efforts, you did not explain your trading strategy in detail, and you failed to further elaborate on your decision-making regarding your trading. Additionally, what is very concerning to us is your approach to risk management. You failed to properly explain your approach to managing risk, such as setting a Stop Loss.
Based on these findings, we have ascertained a suspicion of account management, thereby constituting a breach of our Terms & Conditions. This serious breach of our rules results in the following:
• You will receive a full refund of what you paid for the accounts.
• You can no longer use our service or purchase our accounts.
This decision is final and non-negotiable.
Thank you for your understanding and for respecting our actions that are based on strictly set guidelines.
Kind regards,
Matthew from the E8 Markets Support Team
I passed two challenges which were 2 phase, $8,000 on the first pass and $5,000 on the second pass, I also made them over $24k in profit, and they deny me trading.
I would use anyone else for funding except E8 Funding.
Thank You for your explaination, I still would use someone other than E8. I started using your platform in January 2025, passed my challenges by March of 2025. Did not logon or look at the site until middle of June 2025, the reason for setting up my conf call was to ask to put my accounts on hold verses closing my accounts. I had not used your websites or systems until June 2025, I even stated that I had bought another $50k challenge to practice with on your platform.
You did issue a full refund across the board, I still passed two phases and two challenges which was from my labor of my trading plan on your platform which came out to be $24,000.
There are much better Prop Firms than E-8, do your research.
Thank You
Matthew
The people at E8 have no empathy whatsoever. I started with E8 in January 2025 by a recommendation from a friend. I bought two $100k challenges, was able to pass both phases. So, what I had to do was interview. Before I could interview, I had a family emergency, I was not able to log on for about a month.
You see I am the caregiver and sole provider to my mother as well as my uncle. My mother has dementia; my uncle has heart issues. During this time frame my mother suffered a double mild stroke. I was dealing with the hospital, various doctors, since my mother cannot communicate, I had to be at the hospital and on call. During this time E8 decided to close my accounts. I found this out by I/M not by email. Funny, I get all types of advertisements by e-mail not by I/M. I was able to I/M them to see if they would pause my accounts. They reinstated them on the E-8 dashboard. My buddy Paul told me I should set up a conference call with them to explain everything that was going on with my mother since I had not been on their platform for a month or 6 weeks. “You should ask them to pause your accounts. Another one of my friends did that”.
I set up a conference call for Friday at 6:30 am before I had to take my uncle in for his heart echocardiogram tests that day. I spoke with Matthew in Support, I explained my situation, which I thought he understood why I made the appointment. We spoke about my 30 plus years of trading experience, my trading class experience, what type of trading I have done, past and present. Then in the last 5 minutes of the conference call he set up a trading account. I said I wasn’t ready for this interview; I wanted to call in to explain why I would like to put my accounts in a Pause status. Matthew asked me to place a trade, place a stop loss, what do I use to chart. I provided my partial trading plan, along with my risk factors I use with my own money. Then Matthew said Well this interview is over, I asked what about putting my accounts on pause, this is what I wanted to speak about and to explain, that I have been dealing with family issues over the last month, when my head is not in the game, I do not trade. You will receive an email from us later today. Two days later and I had to be the one who asked. Here is the email I received.
Our internal Risk Management Team has thoroughly reviewed the conducted video call and came to the following conclusions. Despite our best efforts, you failed to perform the most basic tasks that our traders are required to do. You showed no familiarity whatsoever with our trading environment and were not able to navigate your dashboard, trading platform, and connect to a trading account.
Furthermore, despite your best efforts, you did not explain your trading strategy in detail, and you failed to further elaborate on your decision-making regarding your trading. Additionally, what is very concerning to us is your approach to risk management. You failed to properly explain your approach to managing risk, such as setting a Stop Loss.
Based on these findings, we have ascertained a suspicion of account management, thereby constituting a breach of our Terms & Conditions. This serious breach of our rules results in the following:
• You will receive a full refund of what you paid for the accounts.
• You can no longer use our service or purchase our accounts.
This decision is final and non-negotiable.
Thank you for your understanding and for respecting our actions that are based on strictly set guidelines.
Kind regards,
Matthew from the E8 Markets Support Team
I passed two challenges which were 2 phase, $8,000 on the first pass and $5,000 on the second pass, I also made them over $24k in profit, and they deny me trading.
I would use anyone else for funding except E8 Funding.
Thank You for your explaination, I still would use someone other than E8. I started using your platform in January 2025, passed my challenges by March of 2025. Did not logon or look at the site until middle of June 2025, the reason for setting up my conf call was to ask to put my accounts on hold verses closing my accounts. I had not used your websites or systems until June 2025, I even stated that I had bought another $50k challenge to practice with on your platform.
You did issue a full refund across the board, I still passed two phases and two challenges which was from my labor of my trading plan on your platform which came out to be $24,000.
There are much better Prop Firms than E-8, do your research.
Thank You
Matthew
United States
