tradeify

you guys take to long to respond

you guys take to long to respond

I’ve been a customer since 2024, and this is the first serious issue I’ve experienced, which is why this situation has been especially disappointing. I opened ticket #74263297 regarding persistent platform freezing following the global outage. The issue involved the same trading platform used by multiple firms, and I provided screenshots showing that many other traders were experiencing identical problems at the same time. Support responses came roughly 24 hours apart and were written by a human, but they read like scripted replies and did not address any of the evidence I submitted. Each response stated the issue was outside the outage window, without acknowledging the screenshots or the ongoing platform instability. These were new accounts purchased on the same day, which was also my first day trading on them. Due to the platform freezing, orders were not visible or updating correctly. At one point, the platform suddenly caught up and multiple orders had gone through at once, opening several positions simultaneously and multiplying my losses. At this point, I am simply requesting a refund based on how this case — and similar cases — have been handled. I would prefer to resolve this amicably without escalation, but I am very disappointed with the lack of meaningful review of the evidence provided.

I’ve been a customer since 2024, and this is the first serious issue I’ve experienced, which is why this situation has been especially disappointing. I opened ticket #74263297 regarding persistent platform freezing following the global outage. The issue involved the same trading platform used by multiple firms, and I provided screenshots showing that many other traders were experiencing identical problems at the same time. Support responses came roughly 24 hours apart and were written by a human, but they read like scripted replies and did not address any of the evidence I submitted. Each response stated the issue was outside the outage window, without acknowledging the screenshots or the ongoing platform instability. These were new accounts purchased on the same day, which was also my first day trading on them. Due to the platform freezing, orders were not visible or updating correctly. At one point, the platform suddenly caught up and multiple orders had gone through at once, opening several positions simultaneously and multiplying my losses. At this point, I am simply requesting a refund based on how this case — and similar cases — have been handled. I would prefer to resolve this amicably without escalation, but I am very disappointed with the lack of meaningful review of the evidence provided.

During a confirmed platform outage, one funded account was supposedly restored, yet it still shows as breached in the dashboard.(FTDFYSLX50131228811) Another funded account affected in the same outage window was not corrected at all. (FTDFYSLX50186672960) This kind of inconsistency between support responses and actual account status is unacceptable for a prop firm handling real trader capital and payouts.

During a confirmed platform outage, one funded account was supposedly restored, yet it still shows as breached in the dashboard.(FTDFYSLX50131228811) Another funded account affected in the same outage window was not corrected at all. (FTDFYSLX50186672960) This kind of inconsistency between support responses and actual account status is unacceptable for a prop firm handling real trader capital and payouts.

I started using this app today made 8 trades at first everything was alright, then i got a pop up notification, account revoked, this marketing of No hidden rules or extra fees is false advertisment, i did not brake any rules, i am of a country that is allowed to trade i did not do prohibited practices, 10/10 prop firm if you like to get sammed, account is revoked when it should not be and even if it is a bug i am losing my time which where the product pay is per month actually matters. For clarification i was down 321 dollars on the day when my account was revoked, end of day drawdown should have been 2000 dollars which means i was nowhere near close, because ive pick 50k account 1 step verification. Make it make sense either i was scammed or their partners and support center are negligent and incompetent.

I started using this app today made 8 trades at first everything was alright, then i got a pop up notification, account revoked, this marketing of No hidden rules or extra fees is false advertisment, i did not brake any rules, i am of a country that is allowed to trade i did not do prohibited practices, 10/10 prop firm if you like to get sammed, account is revoked when it should not be and even if it is a bug i am losing my time which where the product pay is per month actually matters. For clarification i was down 321 dollars on the day when my account was revoked, end of day drawdown should have been 2000 dollars which means i was nowhere near close, because ive pick 50k account 1 step verification. Make it make sense either i was scammed or their partners and support center are negligent and incompetent.

Support were inadequate in assisting queries

Support were inadequate in assisting queries