Mia
US • 1/13/2025
Cards Flagged and Blocked with No Reasoning Given (Edit: Cards Were Unblocked!)
All of my cards were blocked from purchasing anymore resets, and I was not given a specific reason why. I was simply told that my cards will no longer be accepted by the payment processor for resets, purchases, or renewals. I tried four different cards, and they were all denied. The issue was not my cards, and the issue was not my banks. I researched the discord and found that many people have had this issue in this past, but I did not see any specific solutions for them either. Many of them were told that it is their bank, not their chosen payment processor. Others were told that there is nothing to do about cards being denied by a payment processor. I have spent quite a bit of money with prop firms like Topstep, Apex, and TradeDay (more than I've spent with this company). I've purchased many resets with these other companies, and I've never been denied through their payment processors. It's nice to know that these prop firms will not unnecessarily flag you for spending money in accordance with their rules. No, I have never charged back anything from Tradeify, neither have I charged back anything in my life. Yes, I was using my own cards with my legal name, all with the same billing address. No, I did not have multiple registered accounts. No, I did not have more than the 5 max allotted accounts. No, I was not rude to customer service. I offered to show my ID to prove that these were my purchases, but this offering was ignored and unneeded from their perspective. EDIT: After my review, Tradeify took another look at my account and allowed me to make new purchases. As of April 2025, I have not had any issues with any purchases or resets. I have even managed to receive two payouts, which were both quickly approved. I wish the issue could have been remedied without having to leave a negative review initially. Thank you, Tradeify.
