My experience with E8 Markets has been extremely concerning due to ongoing platform issues over an extended period, a lack of proper resolution, and, ultimately, losing access to my account without a fair outcome.
This is not about trading performance. It is about a service that did not function correctly over time.
Over an extended period, I experienced repeated technical problems, including dashboard not syncing correctly with MT5, delayed or incorrect balance and equity updates, and inconsistent account data across platforms. These issues were raised multiple times but continued to occur across different accounts, showing they were not isolated incidents.
There were also issues with the payout process. At a point where conditions appeared to be met on the platform, the payout option was not available when it should have been. This raised further concerns about the system's reliability and accuracy.
Throughout this period, there were ongoing execution related issues. Trades did not close at End of Day as required, stop loss functionality did not operate correctly, and positions remained open while the market was closed. This created situations where exposure continued beyond expected limits without the ability to manage or control it.
During communication with support, it was indicated that the system may have been affected or “broken” due to internal changes, including the removal of the daily pause. This is extremely concerning, as it suggests internal adjustments impacted platform behaviour. Despite this, the system continued operating in this state and the consequences were still applied.
I made repeated attempts to resolve these issues through live chat, email, and Discord over this extended period. Responses were delayed or inconsistent, and the issues were not properly resolved. At times, I was told emails were not being received, despite continuing to receive promotional emails from the same company without issue.
After a significant delay, I was informed that the issue had been resolved and was provided with another account. However, the same problems continued, including syncing issues, execution inconsistencies, and unreliable system behaviour. This confirms the underlying issue was never properly fixed.
The account was ultimately closed following a drawdown breach. However, the behaviour of the platform over this extended period indicates that this outcome was influenced by the unresolved system issues rather than normal operation.
Instead of resolving the matter, I was accused of abusing the system, my concerns were dismissed, my account was closed, and communication was restricted. This prevented any fair resolution.
There were also instances where trades were rebalanced or voided after the fact, which indicates the system was not functioning correctly in real time.
This experience raises serious concerns about platform reliability, execution accuracy, consistency of rule enforcement, and how customer issues are handled. A platform that enforces strict rules must also function correctly. Where issues persist over time without resolution, applying penalties creates an unfair outcome.
I will be uploading full supporting evidence, including screenshots, communication logs, timestamps, and video recordings, to a public web link so that everything can be independently verified. When I uploaded evidence I'll add a link here.
My experience with E8 Markets has been extremely concerning due to ongoing platform issues over an extended period, a lack of proper resolution, and, ultimately, losing access to my account without a fair outcome.
This is not about trading performance. It is about a service that did not function correctly over time.
Over an extended period, I experienced repeated technical problems, including dashboard not syncing correctly with MT5, delayed or incorrect balance and equity updates, and inconsistent account data across platforms. These issues were raised multiple times but continued to occur across different accounts, showing they were not isolated incidents.
There were also issues with the payout process. At a point where conditions appeared to be met on the platform, the payout option was not available when it should have been. This raised further concerns about the system's reliability and accuracy.
Throughout this period, there were ongoing execution related issues. Trades did not close at End of Day as required, stop loss functionality did not operate correctly, and positions remained open while the market was closed. This created situations where exposure continued beyond expected limits without the ability to manage or control it.
During communication with support, it was indicated that the system may have been affected or “broken” due to internal changes, including the removal of the daily pause. This is extremely concerning, as it suggests internal adjustments impacted platform behaviour. Despite this, the system continued operating in this state and the consequences were still applied.
I made repeated attempts to resolve these issues through live chat, email, and Discord over this extended period. Responses were delayed or inconsistent, and the issues were not properly resolved. At times, I was told emails were not being received, despite continuing to receive promotional emails from the same company without issue.
After a significant delay, I was informed that the issue had been resolved and was provided with another account. However, the same problems continued, including syncing issues, execution inconsistencies, and unreliable system behaviour. This confirms the underlying issue was never properly fixed.
The account was ultimately closed following a drawdown breach. However, the behaviour of the platform over this extended period indicates that this outcome was influenced by the unresolved system issues rather than normal operation.
Instead of resolving the matter, I was accused of abusing the system, my concerns were dismissed, my account was closed, and communication was restricted. This prevented any fair resolution.
There were also instances where trades were rebalanced or voided after the fact, which indicates the system was not functioning correctly in real time.
This experience raises serious concerns about platform reliability, execution accuracy, consistency of rule enforcement, and how customer issues are handled. A platform that enforces strict rules must also function correctly. Where issues persist over time without resolution, applying penalties creates an unfair outcome.
I will be uploading full supporting evidence, including screenshots, communication logs, timestamps, and video recordings, to a public web link so that everything can be independently verified. When I uploaded evidence I'll add a link here.
United States
