I had a very disappointing experience with this prop firm.
I purchased an account and encountered an issue where the dashboard metrics were not accessible. This meant I could not properly monitor my daily loss limits or risk parameters in real time.
As a result, I ended up breaching the account — not due to reckless trading, but because I lacked access to the very tool required to stay within their rules.
When I contacted support, they acknowledged that technical discrepancies can occur on the dashboard. However, they still refused to take any responsibility and denied a reset or replacement.
Their position is essentially:
Even if their system fails to display critical risk data, the trader is still fully accountable.
This raises a serious concern:
How are traders expected to follow strict rules without access to the data needed to track them?
I tried multiple times to resolve this directly and fairly, but received only repeated template responses with no real consideration of the situation.
I would strongly advise others to be cautious — especially if you rely on their dashboard to manage risk.
Transparency and fairness should go both ways.
I had a very disappointing experience with this prop firm.
I purchased an account and encountered an issue where the dashboard metrics were not accessible. This meant I could not properly monitor my daily loss limits or risk parameters in real time.
As a result, I ended up breaching the account — not due to reckless trading, but because I lacked access to the very tool required to stay within their rules.
When I contacted support, they acknowledged that technical discrepancies can occur on the dashboard. However, they still refused to take any responsibility and denied a reset or replacement.
Their position is essentially:
Even if their system fails to display critical risk data, the trader is still fully accountable.
This raises a serious concern:
How are traders expected to follow strict rules without access to the data needed to track them?
I tried multiple times to resolve this directly and fairly, but received only repeated template responses with no real consideration of the situation.
I would strongly advise others to be cautious — especially if you rely on their dashboard to manage risk.
Transparency and fairness should go both ways.
United States
