I had a very disappointing experience with this firm.
My account was suddenly terminated after KYC verification, with accusations that I did not complete the verification myself. This is completely incorrect. I personally completed the entire KYC process. At the time, my brother was present in the room, but he had no involvement whatsoever in the verification.
Additionally, they claimed that my account was accessed from a device used by other traders. I am currently using a second-hand phone, and it is possible that the previous owner used this device for trading. However, this does not justify penalizing me without giving me a chance to clarify or re-verify my identity.
What is even more concerning is that I have been permanently banned not only from using their services but also blocked from their Discord community and prevented from making any new purchases. This feels extremely harsh and one-sided, especially without giving me any fair opportunity to explain or resolve the issue.
I followed all trading rules sincerely and maintained discipline on the account. Despite this, I was permanently banned without any proper reconsideration.
This raises serious concerns about transparency and fairness. I would strongly advise others to be cautious before investing time and money here, as genuine users may not get a fair chance to defend themselves.
I had a very disappointing experience with this firm.
My account was suddenly terminated after KYC verification, with accusations that I did not complete the verification myself. This is completely incorrect. I personally completed the entire KYC process. At the time, my brother was present in the room, but he had no involvement whatsoever in the verification.
Additionally, they claimed that my account was accessed from a device used by other traders. I am currently using a second-hand phone, and it is possible that the previous owner used this device for trading. However, this does not justify penalizing me without giving me a chance to clarify or re-verify my identity.
What is even more concerning is that I have been permanently banned not only from using their services but also blocked from their Discord community and prevented from making any new purchases. This feels extremely harsh and one-sided, especially without giving me any fair opportunity to explain or resolve the issue.
I followed all trading rules sincerely and maintained discipline on the account. Despite this, I was permanently banned without any proper reconsideration.
This raises serious concerns about transparency and fairness. I would strongly advise others to be cautious before investing time and money here, as genuine users may not get a fair chance to defend themselves.