Panteleimon
GR • 4/25/2026
I had a very disappointing experience
I had a very disappointing experience. I purchased a 25k challenge but immediately ran into issues. I was required to download multiple platforms, and NinjaTrader would not allow me to open an account due to “EU laws” something that was never clearly stated beforehand. There was no live chat support, and I had to wait around 10 hours for an email response. Within 5 minutes of my purchase, I requested a refund because I couldn’t even use the service, but they refused, stating they don’t offer refunds. On top of that, important rules are not clearly emphasized. For example, there is a maximum of 6 payouts on funded accounts after that, the account is closed and you need to purchase and pass a new challenge again. This is a major condition that should be clearly highlighted upfront. Overall, I paid for a service I was unable to use, with limited support and unclear rules. I would not recommend this experience.