Josh
US • 5/1/2026
I’m stating to lose a little trust here…
I’m stating to lose a little trust here and it’s a shame. I’ve purchased many apex accounts throughout my process of learning how to trade and all of it has been pretty straightforward and great. My PA accounts have been activated instantly every single time. The rules are straightforward and easy to follow. And my first payout request was approved so there’s no complaints there. However… it’s been 15 business days since I requested my first payout and 7 business days since I received an email stating that funds were sent to my bank. On the email apex says it could take 3-7 business days for money to show up in my bank account. And it’s fine I’m not desperately relying on the money to come in but it would be nice if I had it. After waiting all this time I still don’t have the money deposited into my account. My bigger issue is that I’ve now put in 2 support tickets weeks apart that haven’t even been touched by their support team so I’m just left out here hanging every single time. Other prop firms have chat boxes where a support rep answers you within minutes. Now i appreciate apex switching things up and modifying their plans to grow where the industry is growing but come on man you gotta at least answer tickets. It makes the whole process feel like apex doesn’t care when you earn money but they’re more than happy to take and process your purchases right away. If I didn’t have so much progress on my PA accounts I’d be gone and never come back to apex.