To those thinking about using APEX
I am writing to formally dispute multiple issues associated with my account, including unauthorized billing activity, platform execution failures, and a critical breakdown of risk control systems that resulted in a total account loss under conditions that should not have been possible.
First, I have identified charges to my credit card that were processed without clear explanation or adequate supporting documentation. Attempts to obtain clarification were met with delayed responses and general references to disclosures, rather than a direct accounting of the transactions in question. This lack of transparency is unacceptable and requires immediate correction.
More critically, I am disputing a recent funded account failure involving a $53,000 account that was approaching payout eligibility. On the trade in question, my system was configured with strict risk parameters, including a user-defined stop loss of approximately $350 per trade. Additionally, your platform’s stated risk control mechanism is designed to automatically close positions at a $1,000 loss threshold.
Despite these safeguards, the account experienced a complete loss of approximately $53,000 within a matter of seconds. Neither my programmed stop loss nor your platform’s maximum loss protection was triggered. The trade execution occurred on a short-duration chart, and the magnitude and speed of the loss are inconsistent with both normal market behavior and the risk controls advertised by your firm.
To be clear, this is not a matter of trading performance or discretionary error. This is a failure of both user-defined and platform-enforced risk controls. Two independent protective mechanisms did not function as designed. Under no reasonable trading condition should a properly configured account bypass both a $350 stop loss and a $1,000 maximum loss limit and proceed directly to a full account depletion.
This raises serious concerns regarding:
Order execution integrity
Platform synchronization and chart accuracy
The reliability of internally enforced risk management systems
The validity of account outcomes generated under these conditions
Accordingly, I am requesting the following:
A full audit of the trade in question, including execution logs, order routing details, and system-side risk control activity.
A written explanation as to why both the user-defined stop loss and platform-enforced maximum loss protections failed to execute.
Reinstatement or appropriate remediation of the affected account, as the loss resulted from system failure rather than trading conduct.
A detailed accounting and justification of all charges applied to my credit card, including dates, amounts, and the basis for each charge.
If this matter is not resolved promptly and professionally, I will pursue further action, including formal disputes through my financial institution and escalation through appropriate consumer and regulatory channels.
I expect a substantive response addressing each of the above points, supported by verifiable system data—not general policy references.
I am prepared to provide supporting documentation, including trade logs, account statements, and timestamped records, upon request.
I look forward to your prompt attention to this matter.
To those thinking about using APEX
I am writing to formally dispute multiple issues associated with my account, including unauthorized billing activity, platform execution failures, and a critical breakdown of risk control systems that resulted in a total account loss under conditions that should not have been possible.
First, I have identified charges to my credit card that were processed without clear explanation or adequate supporting documentation. Attempts to obtain clarification were met with delayed responses and general references to disclosures, rather than a direct accounting of the transactions in question. This lack of transparency is unacceptable and requires immediate correction.
More critically, I am disputing a recent funded account failure involving a $53,000 account that was approaching payout eligibility. On the trade in question, my system was configured with strict risk parameters, including a user-defined stop loss of approximately $350 per trade. Additionally, your platform’s stated risk control mechanism is designed to automatically close positions at a $1,000 loss threshold.
Despite these safeguards, the account experienced a complete loss of approximately $53,000 within a matter of seconds. Neither my programmed stop loss nor your platform’s maximum loss protection was triggered. The trade execution occurred on a short-duration chart, and the magnitude and speed of the loss are inconsistent with both normal market behavior and the risk controls advertised by your firm.
To be clear, this is not a matter of trading performance or discretionary error. This is a failure of both user-defined and platform-enforced risk controls. Two independent protective mechanisms did not function as designed. Under no reasonable trading condition should a properly configured account bypass both a $350 stop loss and a $1,000 maximum loss limit and proceed directly to a full account depletion.
This raises serious concerns regarding:
Order execution integrity
Platform synchronization and chart accuracy
The reliability of internally enforced risk management systems
The validity of account outcomes generated under these conditions
Accordingly, I am requesting the following:
A full audit of the trade in question, including execution logs, order routing details, and system-side risk control activity.
A written explanation as to why both the user-defined stop loss and platform-enforced maximum loss protections failed to execute.
Reinstatement or appropriate remediation of the affected account, as the loss resulted from system failure rather than trading conduct.
A detailed accounting and justification of all charges applied to my credit card, including dates, amounts, and the basis for each charge.
If this matter is not resolved promptly and professionally, I will pursue further action, including formal disputes through my financial institution and escalation through appropriate consumer and regulatory channels.
I expect a substantive response addressing each of the above points, supported by verifiable system data—not general policy references.
I am prepared to provide supporting documentation, including trade logs, account statements, and timestamped records, upon request.
I look forward to your prompt attention to this matter.
United States
