Raul Martinez López
MX • 4/18/2026
Account Banned for Apex's own internal refunds - Ticket #1476184
I was recently invited to the Apex Live Funded Program due to high performance. However, my account was terminated due to a critical technical error in Apex's security system. As part of the transition to Live, Apex officially stated they would refund my recent evaluation purchases. Apex issued 4 refunds of $33.40 each. Tragically, their automated system flagged THEIR OWN INTERNAL REFUNDS as "fraudulent disputes" from my side. Despite having clear evidence that these were Apex-initiated refunds (Ticket #1476184), support has closed my account and threatened legal action. I have NOT filed any bank disputes. This "false positive" is unfairly penalizing a profitable trader. I am looking for a human supervisor to review my documentation and honor our Live Trading agreement.