YISUCHER FRIEDMAN
US • 4/17/2026
Extremely Unfair Treatment. No Chance to Resolve.
Apex closed all of my accounts following a single ID verification attempt and did not provide any opportunity to resubmit or correct the issue. If there was a problem with the verification (such as unclear images), a reasonable process would have been to request a new submission. Instead, all accounts were permanently closed, and I was denied access to the service I paid for. I have made multiple attempts to contact support to resolve this matter, but responses have been limited and have not addressed the core issue. I am still willing to resolve this professionally, whether by allowing a proper re-verification or issuing a refund for services that were not delivered. If this is not addressed, I will have no choice but to pursue further action through my payment provider and other appropriate channels. I hope Apex will review this situation and provide a fair resolution.