Wasi Rizvi
US • 12/11/2024
Ive been trading with Apex for two…
Ive been trading with Apex for two years and have given them a 5 star review recently. Since then it's been downhill past two months. They have declined my payouts without any proper explanation. I asked to be connected to compliance department as I believe I traded within the rules but I was given 'Improper risk management ' as the reason for payout denial by customer service and never got connected to compliance. Customer service stopped responding to my emails. Recently this week I ran into Tradovate platform glitches leading to 4 blown PA accounts and 7 Evals. I have contacted customer service every day this week with video evidence of glitches due to which I was unable to get out of my positions, my trailing drawdown was fluctuating and positions were reversing and not closing. All my manual orders were being rejected. It's been 3 days since my first ticket and I have still not heard back from Apex customer service. This is the end of road for me with Apex. They have lost my trust and I will not be trading with them any more