Apex Trader Funding

I used to trade with Apex, where I had a 50k account. I earned $3,200, which was above the safety net ($2,600), so I requested a withdrawal. However, my request was denied, with the explanation that I didn’t follow the risk management rules, and I was told to continue trading for another 8 days. After two more days of trading, I reached $3,800. Then I received an email asking me to verify my identity, so I sent a photo of my face and my ID. The next day, I received another email stating that suspicious activity had been detected on my account. They demanded that I record two videos (each lasting 5–10 minutes) showing my face, hands, the current time, and how I executed trades. I also had to demonstrate that I was using R|Trader and that I was indeed trading on my account. They threatened to close my account if I didn’t send these videos. Meanwhile, during trading on my PA account, I regularly asked if everything was fine since the rules had changed. I was assured that there were no issues. However, after receiving the verification emails, communication with the company became limited, and my requests for information were ignored or dismissed. I complied with their demands. In the videos, I showed my face, hands, the current time, and the R|Trader interface. I also sent a detailed description of my trades: where I entered, where I exited, and what I was paying attention to (I always use a translator since I don’t speak English well). Despite this, after sending the recordings, they demanded even more videos, still claiming that I wasn’t the person I claimed to be. This company treated me like a fraudster, coming up with excuses not to pay me a small amount of $850. I’ve invested a lot of money with this company because trading is a process. But when I finally became consistent, I was treated in such an unfair way. Let this be a warning to others who have an extended trading process and suddenly face accusations like this because the company decides you’re a fraud. The funniest thing is that 1.5 years earlier, I was paid $2k without any issues. This company is no longer trustworthy.

I used to trade with Apex, where I had a 50k account. I earned $3,200, which was above the safety net ($2,600), so I requested a withdrawal. However, my request was denied, with the explanation that I didn’t follow the risk management rules, and I was told to continue trading for another 8 days. After two more days of trading, I reached $3,800. Then I received an email asking me to verify my identity, so I sent a photo of my face and my ID. The next day, I received another email stating that suspicious activity had been detected on my account. They demanded that I record two videos (each lasting 5–10 minutes) showing my face, hands, the current time, and how I executed trades. I also had to demonstrate that I was using R|Trader and that I was indeed trading on my account. They threatened to close my account if I didn’t send these videos. Meanwhile, during trading on my PA account, I regularly asked if everything was fine since the rules had changed. I was assured that there were no issues. However, after receiving the verification emails, communication with the company became limited, and my requests for information were ignored or dismissed. I complied with their demands. In the videos, I showed my face, hands, the current time, and the R|Trader interface. I also sent a detailed description of my trades: where I entered, where I exited, and what I was paying attention to (I always use a translator since I don’t speak English well). Despite this, after sending the recordings, they demanded even more videos, still claiming that I wasn’t the person I claimed to be. This company treated me like a fraudster, coming up with excuses not to pay me a small amount of $850. I’ve invested a lot of money with this company because trading is a process. But when I finally became consistent, I was treated in such an unfair way. Let this be a warning to others who have an extended trading process and suddenly face accusations like this because the company decides you’re a fraud. The funniest thing is that 1.5 years earlier, I was paid $2k without any issues. This company is no longer trustworthy.

Bad experience one more, last year 4 denials, now with new 3.0 rulles, second denial for payout, ghost orders, auto liquidation issues, tradovate not working…and so on and on..guys stay AWAY as much you can from this prop firm. Happy trading

Bad experience one more, last year 4 denials, now with new 3.0 rulles, second denial for payout, ghost orders, auto liquidation issues, tradovate not working…and so on and on..guys stay AWAY as much you can from this prop firm. Happy trading

Payout issues with ambiguous reasoning. Despite following the rules set forth, they provide a broad reason to reject your payment. When requesting specific reason, they simply state that they cannot provide one. How can one remedy this if you already went over the rules many times and believe you adhered to it? Company does not seek to help you grow, they are like the insurance companies rejecting your claim without disclosing their case.

Payout issues with ambiguous reasoning. Despite following the rules set forth, they provide a broad reason to reject your payment. When requesting specific reason, they simply state that they cannot provide one. How can one remedy this if you already went over the rules many times and believe you adhered to it? Company does not seek to help you grow, they are like the insurance companies rejecting your claim without disclosing their case.

They stole my money, charged me twice and then never refunded my money, there are much better companies do yourself a favor and never buy an account with apex, that’s why they do those promotions because they are a pure SCAM

They stole my money, charged me twice and then never refunded my money, there are much better companies do yourself a favor and never buy an account with apex, that’s why they do those promotions because they are a pure SCAM

Technical support is a joke, everything is done through email....so there is a 24 - 36 hours delay.  The instructions provided to solve the problem is outdated so it cannot resolve the problem.  For example, I was having connectivity issues  with Apex accounts being recognized by NinjaTrader.  After multiple email correspondences trying different things (i.e., after two to three days lost) I was finally given a list of things to do.  One of the steps was to import the Apex license key into NinjaTrader.  Evidently, NinjaTrader no longer requires license keys and there is no way to import the key.  Stuck!  After letting Apex support know this and asked them about the next steps, the next email I get was a link to the FAQ....which is where I started.  Then today, Apex Support had the never to send me this survey link.  I guess there is no additional support being provided and I am just out of luck.

Technical support is a joke, everything is done through email....so there is a 24 - 36 hours delay.  The instructions provided to solve the problem is outdated so it cannot resolve the problem.  For example, I was having connectivity issues  with Apex accounts being recognized by NinjaTrader.  After multiple email correspondences trying different things (i.e., after two to three days lost) I was finally given a list of things to do.  One of the steps was to import the Apex license key into NinjaTrader.  Evidently, NinjaTrader no longer requires license keys and there is no way to import the key.  Stuck!  After letting Apex support know this and asked them about the next steps, the next email I get was a link to the FAQ....which is where I started.  Then today, Apex Support had the never to send me this survey link.  I guess there is no additional support being provided and I am just out of luck.