Apex Trader Funding

I have waited 4 weeks for my payout and apex has stopped responding to me. I don’t know what to do.

I have waited 4 weeks for my payout and apex has stopped responding to me. I don’t know what to do.

I opened a 5-lot position with tight stop loss and take profit levels. Due to unforeseen circumstances, I had to shut down my PC. Several hours later, when I was able to reconnect, I noticed that once the position hit the stop loss, it automatically closed and immediately opened another trade in the opposite direction. That trade consumed a large portion of my funded account, which I subsequently lost

I opened a 5-lot position with tight stop loss and take profit levels. Due to unforeseen circumstances, I had to shut down my PC. Several hours later, when I was able to reconnect, I noticed that once the position hit the stop loss, it automatically closed and immediately opened another trade in the opposite direction. That trade consumed a large portion of my funded account, which I subsequently lost

I purchased my first 50k Tradovate account but did not pass it, and I have decided to buy another one instead of renewing the previous subscription, because it's cheaper this way, in a nut shell the second account that I have bought was missing and wasn't among the active evals, even though my subscription was still active, I tried to email them, and to submit a ticket but no one reached back to resolve the issue.

I purchased my first 50k Tradovate account but did not pass it, and I have decided to buy another one instead of renewing the previous subscription, because it's cheaper this way, in a nut shell the second account that I have bought was missing and wasn't among the active evals, even though my subscription was still active, I tried to email them, and to submit a ticket but no one reached back to resolve the issue.

Update: They did indeed reply to my request for investigation, for which I will increase my rating to 2 stars for responsiveness and customer support. However, they have given me a completely different story from the one I received twice from customer support agent: Ian Conche, who said that my account was blown because of a huge spike in the market (no such movement in MCL1! in that time). Additionally, that does not change the fact that I had no warning, or notification, or tools to review this on my own. I cannot go now back and do an independent research and find that their explanation aligns with what happened, because APEX has removed access to my orders history. ----- Original review: Terrible experience. Lack of transparency. Arbitrary decision-making. Old technology. Even though I followed rigorous risk management, that only a financial earthquake, or a massive political event in the weekend could make me reach that drawdown, APEX insists I did. No proof, no market movement justifying that, no access to order history, just their word for it. So disappointing.

Update: They did indeed reply to my request for investigation, for which I will increase my rating to 2 stars for responsiveness and customer support. However, they have given me a completely different story from the one I received twice from customer support agent: Ian Conche, who said that my account was blown because of a huge spike in the market (no such movement in MCL1! in that time). Additionally, that does not change the fact that I had no warning, or notification, or tools to review this on my own. I cannot go now back and do an independent research and find that their explanation aligns with what happened, because APEX has removed access to my orders history. ----- Original review: Terrible experience. Lack of transparency. Arbitrary decision-making. Old technology. Even though I followed rigorous risk management, that only a financial earthquake, or a massive political event in the weekend could make me reach that drawdown, APEX insists I did. No proof, no market movement justifying that, no access to order history, just their word for it. So disappointing.

The issue I had with them is their customer support concerning their trading platform "Tradeovate". Myself and ither people in a Discord chat have submitted screen recording of the platform not closing positions. The support (or lack of) dismissed it all stating "Tradeovate did not report any issues..." If they are making money from you WHY would they tell you? If its a Discord chat group that is geographically sepearated experiencing the SAME issue simultaneously isnt that an issue? The issue with closing positions happened in multiple occasions. Again WITH SCREEN RECORDINGS still dismissed. Aside from that they do pay out on time.

The issue I had with them is their customer support concerning their trading platform "Tradeovate". Myself and ither people in a Discord chat have submitted screen recording of the platform not closing positions. The support (or lack of) dismissed it all stating "Tradeovate did not report any issues..." If they are making money from you WHY would they tell you? If its a Discord chat group that is geographically sepearated experiencing the SAME issue simultaneously isnt that an issue? The issue with closing positions happened in multiple occasions. Again WITH SCREEN RECORDINGS still dismissed. Aside from that they do pay out on time.